Customer Service Representative
Title: Customer Service Representative (Remote)
Location: Remote – United States
Type: Full Time
Workplace: remote
Category: Live Operations
Job Description:
Curri is seeking a Customer Service Representative to join our Customer Operations Team. Your goal: make every delivery Curri fulfills a home run. This is an exciting role in a fast-paced, tech environment. We are looking for passionate, driven, self-starters who are ready to tackle problems from a first-principles perspective; and who are eager to learn and contribute to the company’s growth and shape its operational strategies.
This position requires occasional weekends.
What you will do:
- Answer customer calls efficiently, with the goal of achieving a 100% answered rate.
- Provide exceptional support and assist customers and drivers with inquiries.
- Be agile and flexible, assisting with tasks such as chats, outbound calls and delivery dispatching when required.
- Become a Curri expert to fully support customers and guide them through any aspect of their delivery.
- Ensure clear and effective communication to address any customer concerns or issues.
- Collaborate with the team to provide feedback and improve the customer call experience.
What you need to have:
- Fun personality, positive attitude, eagerness to learn
- Excellent written and verbal communication skills
- Top-notch customer service skills
- Proficient in G-Suite (Google Docs, Google Sheets)
What’s in it for you?
- You will have the opportunity to work for a dynamic and successful start-up on a diverse team where you can make a huge impact by doing meaningful work.
- There is no work/life-there is only life and want your time at Curri to be life-giving and foster the best version of you. We care about family and your own personal development and don’t expect you to be always engaged with work.
- We offer a competitive salary, and benefits including, but not limited to, health, dental, vision, 401K, and an equity compensation grant.
Who are we?
We are Curri and our mission is to be the way the world delivers construction and industrial supplies. Curri provides a modern logistics platform for construction, industrial, and adjacent industries with our nationwide fleet of cars, trucks, and flatbeds paired with industry-leading technology. Curri was founded in 2018 and was a part of the YC S19 Batch. Employees work out of our office in Ventura, CA, but the majority of our fast-growing start-up operates remotely, with over 100 employees spread across the United States. We’re solving a massive, global problem of inefficiency in the construction and industrial supply chain. Find out more at curri.com.
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