Customer Enablement Specialist

Title: Customer Enablement Specialist

Location: Remote

Job Description:

We’re a profitable, growth-stage company specializing in industry-leading martech and data SaaS products for the rentals industry. Originally known for building and operating one of the U.S.’s largest rental marketplaces, Rentable, we have since expanded our portfolio to include two high-growth products: an AI mar-tech solution and ApartmentIQ, a category-leading competitive intelligence software.

We’re a 100% remote team of 90+ spread across the U.S. from coast to coast. We operate on a strict no a**holes policy, and are proud to have built a community of highly performant people that take our work seriously, but not ourselves. And, we’re looking for exceptional people to help further accelerate our growth.

While we’ve raised $30MM+ to date from some of the world’s best investors, we’re profitable with a strong balance sheet and an indefinite runway. We pride ourselves on achieving rapid growth without having to incinerate capital.

If you like the idea of joining an industry-changing company made up of people who genuinely like each other, Rentable could be a great fit for you.

The Role

The Customer Enablement Specialist is responsible for contributing to our training programs by delivering engaging and impactful educational experiences for new and existing customers. This role involves conducting training sessions virtually and in person as needed. In addition to training, the role includes creating and updating help documentation, ensuring that all materials align with the ApartmentIQ brand and meet the needs of both customers and internal teams. The ideal candidate is a fast learner and self-starter, capable of turning ideas into actionable plans.

Responsibilities:

• Deliver live training sessions for new and existing customers consistently, ensuring learners achieve both competence and confidence as new platform users. Training is held virtually 1:1, via webinar, and/or in person as needed
• Leverage and restructure training collateral to improve the program, and contribute to ongoing education initiatives for both new and existing customers
• Identify, define, track, assess, and report metrics related to training initiatives
• Collaborate and execute seamless customer handoffs between Sales, Support, Customer Success, internal subject matter experts, and other key stakeholders to train clients at scale
• Manage and maintain the training schedule, and keep the calendar up to date with course offerings
• Create and iterate on current documentation and update it as new product features are released
• Be creative – continue to iterate on the training process for customers through content, deliverables, or webinar offerings
• Demonstrate strong verbal and written communication skills, with an eye for detail
• Ensure that the rollout of new materials, internal or external, is approved by stakeholders and accurately represents the ApartmentIQ brand

Qualifications:

• 1-3 years of prior SaaS/cloud application experience, with a background in training, education, communication, or equivalent
• Experience with Salesforce, Gong, Zoom, Google Suite, Slack, etc.
• Experience creating multimedia content for software applications (e.g., Loom, Articulate, Rise, Camtasia, Wistia, etc.)
• Proven ability to work in a fast-paced, team-centered environment
• Excellent communication skills – verbal, written, and interpersonal, with strong active listening abilities
• Demonstrated problem-solving abilities
• Proficient in project management with the ability to multitask, prioritize, and collaborate cross-functionally
• Experience in proptech is a plus

Why Rentable:

• 100% remote workplace
• Competitive Compensation
• Flexible Vacation
• Medical, Dental, and Vision Insurance
• 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program
• 401k Program

If you need assistance and/or a reasonable accommodation in the application or recruiting process, please contact your recruiter.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.