Product Manager (Accounts and Order Management)

Product Manager (Accounts and Order Management)

Brand: Spoonflower (Remote)
Location: , Remote, United States
Req ID: 2024-3758

At Spoonflower (part of the Shutterfly family of brands) our mission is to inspire individuals to make, buy and sell unique products built around color and pattern. Our e-commerce website makes it possible for individuals to create, sell, and shop for unique fabrics, wallpaper, and home décor. Spoonflower’s global marketplace connects our customers to more than 1 million designs by independent artists from around the world.

We are seeking a customer-centric and motivated Sr. Product Specialist II (Product Manager) to join our expanding Product Management team. In this role, you will lead the enhancement of our e-commerce checkout, tax compliance, artist royalties, customer account and order management capabilities. You will also play a critical role in evolving our royalty system for artists, developing a customer loyalty program to increase retention and growth, and ensuring compliance with tax and industry regulations.

Key Responsibilities:

• Collaborate with Stakeholders: Partner with the Head of Product, lead OMS and Customer/Accounts Product Manager, CX, engineering teams, and business stakeholders to define the vision, strategy, and roadmap. Balance customer experience, growth opportunities, risk, and speed-to-market.
• Customer-Centric Site Experience: Understand pain points and moments of delight in the customer journey. Identify and deliver innovative solutions that create a seamless and personalized site navigation experience for customers and artists on our platform.

  Manage Product Roadmap: Create and maintain a comprehensive product backlog. Develop business cases, define user stories, set requirements, and create acceptance criteria for new features and enhancements.

  Agile Product Management: Lead Agile product management processes, focusing on continuous improvement, hypothesis testing, and data-informed decision-making. Manage bug tracking, triaging, and resolution processes for efficient product iteration.

• Ability to Work East Coast Hours

Qualifications:

• Product Management Experience: 3-5 years of product management experience in an Agile environment or relevant e-commerce/tech industry experience ideally with a background in ecommerce.
• Tools Proficiency: Proficiency with Atlassian tools, including JIRA and Confluence, for managing product development in an Agile setting.
• Analytical and Problem-Solving Skills: Proficiency in working with large-scale data and using data analytics and reporting tools to make informed decisions.

  Collaborative and Organized: Excellent interpersonal, communication and prioritization skills, with a proven ability to engage with cross-functional teams, including engineering, marketing, and design.

Preferred Skills:

• Platform Experience: Experience leading or contributing to hybrid ecommerce platform leveraging both homegrown and industry leading SaaS platforms.

  Agile Certification: Certified Scrum Product Owner or other Agile-related certifications are a plus.

• Tax/Compliance Industry Experience Experience navigating tax policy and compliance is a plus.

What We Offer:

• A collaborative and innovative work environment where you’ll have the opportunity to define the future of design discovery using AI and cutting-edge technology.
• Competitive compensation and benefits, including health, dental, and retirement plans.
• Opportunities for personal and professional development in a growing tech-driven company.
• The chance to work on AI-driven projects with real-world impact, shaping the customer experience and enhancing creativity worldwide.

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications, without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or other characteristic covered by law. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site.

This position will accept applications on an ongoing basis until filled.

The compensation package for this role is based on multiple factors, such as job level, responsibilities, location, and candidate experience. The base pay ranges included below are specific to the locations listed, and may not be applicable to other locations.

California : [$104,000-148,000]

Connecticut, New York, and Rhode Island: [$104,000-135,500]

Colorado and Washington: [$104,000-125,500]

Nevada: [$97,750-135,500]

This position may be eligible for a bonus incentive, health benefits, a 401K program, and other employee perks. More details about our company benefits can be found at https://shutterflyinc.com/benefits/.

This opportunity can be remote, but candidates must reside in a state in which Shutterfly is registered to do business. This includes all US states except District of Columbia, North Dakota, Mississippi, Rhode Island, Vermont, and Wyoming.