Legal Escalations Specialist

Legal Escalations Specialist

REMOTE

Full time

R13286

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

Overview

The Legal Compliance Analyst will be the point person to successfully resolve escalated customer complaints and manage settlement agreements and compliance in various states. The Compliance Analyst-Paralegal will be responsible for developing, optimizing, and tracking effective partnerships with various internal teams and government agencies, including with regard to consumer complaint tracking and reporting. This role will take on various responsibilities and clearly articulate customer needs internally and represent the company professionally externally. The position will work with senior management and internal team members in the Legal Department.

Responsibilities

• Making it a priority to positively impact and manage the customer’s overall experience.
• Lead the management of multiple customers through a resolution process to help find solutions and bring the customer to 100% satisfaction with Sunrun.
• Building and maintaining a positive relationship with every customer interaction.
• Engaging with remote employees to successfully identify problem areas and bring resolution to urgent needs.
• Participate on cross-functional teams for key customer projects and software implementation.
• Manage Settlement Agreements and Consent Orders with various states including reporting and auditing.
• Resolving critical issues and facilitating case management for escalated customers.
• Assist the compliance team and policy team with various projects.
• Delivering results from a remote work environment.

Qualifications

• High school diploma or equivalent
• Minimum of 4 years of relevant work experience, preferably within an in-house legal department or compliance department.
• Strong proficiency with Google Suite, Excel, and PowerPoint.
• Salesforce experience a plus but not required.
• Meticulous attention to detail, passionate about diving into the “fine print,” and interested in learning and acquiring new skills.
• Ability to quickly identify a customer’s needs and provide creative solutions to new problems.
• Demonstrate the ability to maintain composure in stressful situations and with upset customers.
• Ability to work independently on multiple projects with minimal supervision in a fast-paced environment, and able to manage and prioritize multiple deadlines.
• Must be comfortable interacting with all levels of management, building relationships across teams and with key partners to facilitate the completion of projects, many of whom will be distributed across the country.

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different starting salary range for this opportunity which may be higher or lower. Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

$55,105.00 to $68,908.00

Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards. Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions.

This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging rives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone.