Vice President Order Entry and Design

Vice President Order Entry and Design

Location WFH, United States of America

Job Id 329610

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Vice President – Order Entry and Design is responsible for direct oversight of all Enterprise order entry functions, inclusive of technical design of services, technical data gathering, and level of effort assessments required for accurate date setting. This role will serve as the critical intersection between Sales, Planning, and Enterprise Delivery & Operations to ensure successful delivery to end customers. As the Vice President, you will play a critical role in shaping our strategic direction, driving operational efficiency, and ensuring exceptional service delivery to our customers.

The Main Responsibilities

• Strategic Leadership: Develop and implement strategic initiatives for the order entry and design functions, aligning them with the company’s overall objectives. Provide visionary leadership to drive innovation, growth, and operational excellence.
• Order Entry Management: Oversee the end-to-end order entry process, ensuring timely and accurate processing of customer orders. Collaborate with cross-functional teams to streamline workflows, optimize resource allocation, and enhance customer experience.
• Design Function Oversight: Manage the design team responsible for developing telecommunications network solutions. Ensure efficient and effective network designs that meet customer requirements, industry standards, and regulatory guidelines.
• Date Setting Management: Drive the process and policy decisions around how and when expected delivery dates are established for Lumen’s end customers. Manage functional day-to-day responsibilities for date setting activities on sales related order activity.
• Performance Management: Set clear performance goals and objectives for the order entry and design teams. Monitor performance metrics, analyze data, and implement improvements to enhance productivity, quality, and customer satisfaction.
• Process Optimization: Continuously evaluate existing order entry and design processes, identifying opportunities for automation, standardization, and optimization. Drive process improvements to increase efficiency, reduce errors, and accelerate service delivery.
• Team Development: Foster a culture of excellence, collaboration, and continuous learning within the order entry and design departments. Mentor and develop team members, providing guidance, feedback, and opportunities for growth.
• Stakeholder Engagement: Collaborate closely with cross-functional teams, including sales, operations, engineering, and customer support to ensure seamless coordination and alignment.

What We Look For in a Candidate

– Bachelor’s degree in a relevant field (e.g., Telecommunications, Engineering, Business Administration). A master’s degree is preferred.

Competencies

– Proven experience (10+ years) in telecommunications, with a focus on order entry and design functions.

– Demonstrated leadership skills, with experience leading and developing high-performing teams.

– Strong strategic thinking and problem-solving abilities with a track record of implementing innovative solutions.

– In-depth knowledge of telecommunications networks, technologies, and industry trends.

– Excellent communication and interpersonal skills with the ability to build relationships and collaborate effectively with stakeholders at all levels.

– Results-oriented mindset with a proven ability to drive operational excellence and deliver exceptional customer service.

Requisition #: 329610

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min : 153270

Salary Max : 333240

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.