Vice President, Care Operations

Title: VP, Care Operations

Location: Remote

Wheel is the health tech company powering the next generation of healthcare. The entire healthcare industry is racing to serve patients online, but outdated business models, technologies, and mindsets are continuing to get in the way. We pioneered a new way for companies to build and scale virtual care.

Instead of starting from scratch, companies can leverage Wheel’s virtual care platform and nationwide clinician network to develop a virtual care service bypassing the 15 months and $15 million it can take to build from the ground up. Today, Wheel powers the most innovative companies in healthcare today, including digital health companies, clinical lab networks, retailers, traditional healthcare providers, and tech companies.

We’re a team of experts and innovators working together to solve some of healthcare’s most challenging problems in order to put great care within everyone’s reach. We’ve raised $216 million in funding and backed by top investors including Lightspeed Venture Partners, Tiger Global, Coatue, CRV, Tusk Ventures, Salesforce Ventures, and Silverton Partners.

In the last year we’re proud to have been named:

• Forbes Next Billion Dollar Startups
• Built In’s Best Remote-First Places to Work
• CB Insights Digital Health 150
• Business Insider 30 Leaders under 40 Changing Healthcare

We’re looking for people to join our team who share a passion for making a positive difference in healthcare and feel connected to our core values.

Position Summary

Wheel is seeking an accomplished and visionary VP of Care Operations to provide strategic leadership and oversight of all of Wheel’s care operations. In this role, you will be responsible for developing, implementing and executing strategies that deliver high-quality care. This role will lead Central Operations, Support, and Clinical Operations.

Job Responsibilities

• Lead, develop, and execute strategies to improve care delivery and operational efficiency of all Care Operations at wheel, including but not limited to Central Operations, Support, and Clinical Operations
• Manage recruitment, credentialing & payer enrollment, training, and oversight of Wheel’s clinician networks to ensure high-quality care delivery
• Drive the design and execution of operational workflows, including but not limited to quality programs, clinical intakes, clinician training and onboarding, and marketplace health
• Manage the P&L and financial performance of Care Operations department and strategies
• Ensure operational processes and policies are in compliance with regulations and standards
• Build and maintain relationships with key stakeholders, including patients, clinicians, and our partners
• Foster a culture of continuous improvement and innovation; managing a broad range of employees
• Work cross collaboratively with Product, Commercial, Legal and Finance teams to ensure seamless operations and communication
• Present strategies and areas of improvement to Executive leadership

Qualifications

• Bachelor’s degree required, MBA/MPH preferred
• Minimum of 12+ years of experience in managing healthcare operations
• 5+ years and proven track record of managing a P&L, using data to drive decision-making, and achieving operational excellence
• Experience in designing and managing Care Operations for complex care models
• Exceptional leadership and communication skills with a collaborative mindset
• Demonstrated experience working in a fast-paced, dynamic startup environment
• Knowledge of healthcare regulations and standards

Equal Employment Opportunity Statement

At Wheel, we know we will go further together by celebrating diversity and that starts by honoring each of our unique lived experiences. We look for a diverse pool of applicants including those from historically marginalized groups: women, people with disabilities, people of color, formerly incarcerated people, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, veterans and people from different socioeconomic backgrounds. We are committed to ensuring a safe work environment where employees are not discriminated against based on age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, physical or mental disability, military or veteran status, national origin, or any other characteristic protected by law. We are proud to be an equal opportunity employer that believes in health, equity, equality, and prosperity for all so we can succeed in changing the way healthcare works.