UX Strategist

UX Strategist

• US – Remote
• Full time
• R12726

We are looking for a passionate, driven user experience strategist to help understand our end-users complex problems, motivations, underlying operational processes and create a future-state vision for best-in-class, end-to-end experiences. In this role, your insights and vision will inform the future of various product and service roadmaps, utilizing tactics such as persona/empathy mapping, journey mapping, service design, experience interaction models, roadmapping, etc., and work with UX research & design colleagues to translate qualitative and quantitative data into actionable insights. This role requires a considerable amount of stakeholder engagement and direct contact with our customers (external & internal) to develop a thorough understanding of user needs, obstacles that inhibit customer satisfaction and to propose ways to improve their user experience.

General responsibilities will include:

• Assist in defining external customer and internal workforce journeys; conducting user interviews; establishing experience metrics; and identifying opportunities for improvement through optimizing user interactions, processes, and systems.
• Collaborate with UX Research and Design colleagues to engage with customers and stakeholders across our various lines of business to understand end-user goals, processes, and sentiment throughout their journey.
• Stay up-to-date with product and service design strategy trends and best practices in user experience, interaction design and technology.
• Execute and help manage day-to-day tasks of each assigned project through facilitation of regular cross-functional meetings, status updates, and escalations as needed.
• Partner with Product Managers and Technical Leads to convey findings to improve products, services and processes.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX’s total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX’s comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the “About Us” section.

Salary Pay Range: $103,000.00 – $137,000.00