UX Research Manager

UX Research Manager

at GitLab

Remote

The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.

As a UX Research Manager at GitLab, you will be responsible for guiding and leading a team of UX Researchers, conducting strategic research studies, while contributing to the direction of the GitLab product and our UX Research team.

Here are some key resources to review:

• UX Research Handbook page
• How we prioritise research

What you’ll do in this role:

• Lead, mentor, guide, advise, and manage a high performing team of up to 7 UX Researchers.
• Create an open and collaborative culture based on trust in the UX Research team.
• Manage the Research Operations portion of the team, which consists of participant recruitment, tracking, outward communications, budgeting, and tooling.
• Set clear expectations and goals for UX Researchers while holding them accountable for success.
• Provide clear, actionable feedback and support to develop and grow UX Researchers.
• Demonstrate, explain, and teach others how to apply a range of research methods, understanding the balance and trade-offs between scrappy research and rigor.
• Occasionally conduct research studies. Your research should consist of a mix of problem validation, foundational research, and strategic research projects.
• Regularly sync with Product Management Directors to understand strategy, discover blockers, manage quality, and help ensure UX Research prioritization.
• Develop, iterate on, and utilize reusable research project prioritization approaches for UX Researchers to leverage within their own teams. Work with UX Researchers and Product in applying these approaches to ensure UX Researchers have a clear set of prioritized research projects.
• Actively seek out difficult impediments to our efficiency as a team (such as process, tooling, etc), and propose and implement solutions that will enable the entire team to work more efficiently.
• Exert significant influence on the overall objectives and long-range goals of the UX Research team.
• Form a working understanding of the technology and features of the stage groups to which your direct reports are assigned, and have working knowledge of the end-to-end GitLab product.
• Evangelize research. Share user insights with the broader organization and externally in creative ways to increase empathy.
• Actively contribute to UX Research processes, documentation, and repositories.
• Engage in social media efforts, including writing blog articles and responding on Twitter, as appropriate.

You should apply if you bring:

• Expert-level knowledge in the field of UX Research with a significant amount of experience in hands-on research.
• A few years or more of experience managing UX Researchers and Research Operations.
• Effective verbal and written communication skills.
• Excellent collaboration skills.
• A proven record of driving change through UX Research.
• Passion for the field of UX Research.
• Experience evangelizing research. You’ll share user insights within the broader organization and externally in creative ways to increase empathy.
• Able to use GitLab to plan/manage work and update the company handbook.
• Share our values, and work in accordance with those values.
• Ability to work to the practices we follow in Leadership at GitLab

Also, we know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the listed requirements exactly to be considered for this role.

Hiring Process:

Our hiring process for this position typically follows six stages including a take-home assignment. The details of this process and our leveling structure for this role can be found in the job families page of the Handbook.

The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

Colorado/Washington pay range

$128,800$248,400 USD

California/New York/New Jersey pay range

$128,800$276,000 USD

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.