User Operations, Quality Associate

User Operations, Quality Associate

Job Locations US-Remote-Remote

Requisition ID 2023-12897

Category (Portal Searching)

General & Administrative

Summary

Yelp’s User Operations department is looking for a Quality Assurance professional that will be responsible for identifying quality improvements of Yelp business page data through quality assessments and initiatives.

This individual will be expected to have (or quickly develop) an in-depth knowledge of Yelp business page policy and front-end product flows on all platforms.

This role works closely with the Yelp moderation team and requires project management work with a team that sits overseas. This role is remote and reports to a User Operations Manager.

We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes. This is a full-time remote role based in the United States.

What you’ll do:

• Responsible for running monthly quality reporting
• Drive key performance metrics for Quality Assurance Team and ensure team stays on track with deliverables
• Run data quality calibration sessions here at Yelp and with Quality Assurance Teams
• Identify and derive opportunities to improve product (frontend and backend) from quality reporting
• Identify internal product and process issues stemming from QA data analysis and share with stakeholders for next steps
• Responsible for data quality project initiatives & facilitating internal data inquiries
• Work on ad-hoc partnership data escalations
• Own and run data projects with overseas team
• Leveraging tools such as Splunk, Tableau & SQL for data gathering and reporting

What it takes to succeed:

• BS/BA degree
• 1-2 years of experience in a quality-driven role
• Excellent presentation, communication, written and interpersonal skills
• Proven ability to tell stories with data using qualitative and high-level analysis

What you’ll get:

• Effective your first day: Full medical, vision, and dental
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Work from home reimbursement
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Compensation for this position is $40,000 annually. You may also be offered a bonus and benefits.

Closing

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include Playing Well With Others and Authenticity.

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

Actual salary offered may vary based on multiple factors, including but not limited to, an individual’s location and experience.

We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco).

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.

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