Title: Customer Compliance Security Specialist

Title: Customer Compliance Security Specialist

Location: Remote US

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

The Team

You will join the Customer Compliance Team, which is focused on building trust with customers through sharing information about Cloudflare’s security program and policies. We assist our Customers, Sales teams, and Legal teams to understand Cloudflare’s security posture. You will develop into an SME via continuous research and learning about Cloudflare’s products, services, infrastructure and security measures, and use that knowledge to help our team meet Cloudflare’s goals.

What you’ll do

• Create and maintain public-facing documentation in the form of white papers, customer-facing policies, and other resources that can be shared with customers on security processes, SOC 2, PCI DSS, ISO 27001, and other security/compliance topics
• Partner with the marketing team to mature our trust portal for customers to self service frequently asked security questions
• Develop and maintain answers to common customer questions about Cloudflare security, compliance certifications, and evolving privacy/security regulations
• Respond to customer requests including contributing to RFPs, completing security questionnaires, and meeting with customers to answer their security questions.
• Streamline or automate current processes to deliver responses to customer questions more efficiently
• Contribute to public-facing documentation in the form of white papers, customer-facing policies, and other resources that can be shared with customers on security overviews, SOC 2, PCI DSS, ISO 27001, and other security/compliance topics
• Assist legal with security and privacy terms in contract negotiations

Examples of desirable skills, knowledge and experience

• Minimum 5 years of experience in security compliance. Audit management, contracting, and consulting experience are preferred. Ability to work cross-functionally with internal stakeholders across many teams including Sales, Legal, Product, and Engineering
• Solid understanding of security risk and control frameworks such as PCI DSS, ISO 27001, NIST SP 800-53, and NIST SP 800-30
• Strong English communication, research, and writing skills, including presentations and organizing and publishing content for public web pages
• Self-starter with the ability to work independently with a sense of curiosity
• Familiarity with Salesforce, Jira, and RFP/deal management tools is a plus
• Knowledge of privacy principles and regulations a major plus
• Ops/Security practitioner experience a big plus

Compensation

Compensation may be adjusted depending on work location.

• For Florida & Arizona based hires: Estimated annual salary of $112,000 – $124,000
• For Colorado & Texas based hires: Estimated annual salary of $128,000 – $142,000
• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $132,000 – $147,000
• For Bay Area-based hires: Estimated annual salary of $140,000 – $155,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.