Technical Support Specialist

Technical Support Specialist

at Seamless.AI (View all jobs)

United States

The Opportunity

Our company is continuing to grow and we’re looking for talented technical support professionals to join the team! As a Technical Support Specialist at Seamless.AI, you will manage technical and strategic questions from our customers primarily through email and live chat messaging. Our platform provides sales and marketing professionals with real-time contact data using our search engine app, browser extension, and AI validation and verification. The Technical Support Specialist will need to quickly develop subject matter expertise in our product and services in order to help our customers get the best possible lead data and ensure their future success!

Apply today if you:

• Expert at learning software, interested in building knowledge around API’s and CRM integrations, and has an intuition toward solving technical problems
• Excellent verbal and written communication skills
• Previous experience with assisting customers via email or live chat, and passionate about the customer experience
• Can autonomously troubleshoot and further investigate technical issues to fix a problem and ultimately take full ownership to provide a full resolution to the customer

What you’ll get to do everyday:

• Work 100% remotely to assist our customers and effectively resolve issues through email, chat, and other communication methods as needed. Some phone or live training is required on an as needed basis.
• Develop and maintain comprehensive knowledge of Seamless.AI to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues
• Collaborate with account managers or sales teams to identify opportunities for existing customers to grow their existing account
• Provide positive support & guidance to marketers, salespeople, and service professionals across our customer base that use our platform
• Communicate thoughtful, customized solutions that help customers move forward and grow their business
• Show composure, resilience, and flexibility as customer needs evolve and case volume changes.
• Bonus points for experience using the CRM platform, Kustomer

Seamless.AI has been delivering the world’s best sales leads since 2015. Our product is the first real time, B2B search engine helping sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. We have been recognized as one of Ohio’s fastest growing companies and won 2020 Best Places to Work and LinkedIn’s Top 50 Tech Startups in 2020 and 2022. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the U.S.