Strategic Operations Staff Program Manager

Strategic Operations Staff Program Manager

Location: Remote – US

See yourself at Twilio

Join the team as our next Strategic Operations Staff Program Manager!

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we’re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We’re on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

As our Strategic Operations Staff Program Manager, you will support key strategic and operational initiatives in Digital Services & Security – such as measurement and realization model; department planning process (quarterly, long range and strategic); OKR program; and key operational metrics. You are customer and results focused and constantly work to ensure Digital Services & Security operates in alignment with Twilio’s strategy.

Responsibilities

In this role, you’ll:

• Develop, maintain, and lead a regular cadence of planning, financial & strategic alignment and operational reviews for Digital Services & Security that aligns with the overall Twilio operational model.
• Design, create and monitor visual and intuitive dashboards which reflect performance health and progress towards OKRs at a glance.
• Collaborate closely with leaders and key stakeholders in Digital Services & Security and throughout Twilio to drive alignment on Digital Services & Security’s goals / work and priorities of the business.
• Design, create & measure return on investment for our digital portfolio.
• Leverage data to drive operational improvement and alignment in process, purpose, and performance across teams and value streams.
• Create a roadmap for tools and technology needed to ensure improvement in processes.
• Deliver sustainable cultural and behavioral changes across the business to build a continuous improvement culture through coaching, mentoring and influencing employees, business team leaders, and executives.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 7+ years experience in technical operations, specifically experience working cross functionally with all levels of technology teams, engineering, business process owners and executives
• 5+ years experience with strategy and business engagement focus
• 5+ years experience leading a continuous improvement program with metrics to show success
• You are data driven, using dashboards to showcase areas of improvement. You convert data findings into actionable insights to senior leadership
• You have successfully led operational efficiency & financial planning within a technical department
• You have impeccable written and verbal communication skills with the ability to appropriately tailor your message based on the audience and level of technical expertise.

Desired:

• Experience with Lean Portfolio Management (ScaledAgile (SAFe))
• Experience implementing and maturing OKR program within an organization
• Experience in Tableau or other data visualization tools
• Experience in Jira or other project management tools

Location

This role will be US remotebut is NOT eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Less than 10% travel is anticipated.

Other Notes

The estimated pay ranges for this role are as follows:

• Based in Colorado: $120,160 – $150,200 USD
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $127,280 – $159,100 USD
• This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.