Staff Software Engineer

Title: Staff Software Engineer

Location: Remote – US

See yourself at Twilio

Join the team as a Staff Engineer for our Segment CDP product

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we’re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We’re on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to create high-quality, modern solutions to complex engineering problems and help define the future of Customer Data Platforms. Our mission is to help businesses unlock customer insights and make better decisions faster and cheaper by creating a suite of industry-leading storage and compute services.

In this role, you will be responsible for designing and building a suite of storage and ingestion building blocks that form the foundation of a Customer Data Platform capable of processing billions of customer defined entities e.g. customer product catalogs. You’ll also be responsible for mentoring, sharing knowledge, and guiding the technical decisions of the team to set us up for long-term success, both as a product and as a team.

Responsibilities

In this role, you’ll:

• Design and build the next generation of platform services to ingest, store, process billions of customer defined entities
• Build highly scalable and robust APIs to ingest and access data for internal teams and customers
• Build globally available and highly scalable distributed systems
• Collaborate with peers, design and product cross functional partners, and internal stakeholders to turn business goals into achievable technical roadmaps
• Drive operational excellence, maintaining robust uptime and enabling continuous delivery
• Set a high standard for data quality, consistency, and compliance
• Be an empathetic leader by mentoring and supporting teammates
• Participate in an on-call rotation to support our business-critical infrastructure

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years experience writing production-grade code in a modern programming language.
• Strong theoretical fundamentals and hands-on experience designing and implementing highly available and performant fault-tolerant distributed systems.
• Experience with relational and non-relational data stores at enterprise scale
• Experience programming in one or more of the following: Go, Python, Java, or similar languages
• Experience operating large-scale, distributed systems on top of cloud infrastructure such as Amazon Web Services (AWS) or Google Compute Platform (GCP)
• Have hands-on experience with container orchestration frameworks (e.g. Kubernetes, ECS)
• Experience shipping services (products) following CI/CD development paradigm.
• Experience taking challenging projects across the finish line, from gathering requirements to deploying and debugging systems in production
• Experience interfacing with stakeholders and translating customer requirements into software solutions; motivated and driven to deliver customer impact
• Comfortable asking questions and taking initiative to solve problems in a rapidly growing company, where it is often necessary to draw the owl
• Demonstrated commitment to seeking diverse viewpoints and acting with intention to create an inclusive team environment
• Have led teams, large projects, or owned and built an important, complex system end to end.
• Excellent written and verbal communications skills
• Nice to have: Domain expertise in Modern Data stack with experience in developing cloud-based data solution components and architecture covering data ingestion, data processing and data storage

• Excellent written and verbal communication skills.

Location

Twilio is a remote first company, however this role needs to be based in the greater San Francisco area for periodic in person meetings at the Twilio offices in the Rincon Hill neighborhood of downtown.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $160,080.00-$200,100.00
• Based in New York, Washington State or California (outside the San Francisco Bay Area): $169,520.00-$211,900.00
• Based in the San Francisco Bay area, California: $188,320.00-$235,400.00
• This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.