Sr. Director, Retail Technology Delivery Lead

Sr. Director, Retail Technology Delivery Lead (Virtual)
Remote type: Fully Remote
Locations: Rosemont IL
Time type: Full time
Job requisition id: R246439

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The Senior Director of Retail Technology Delivery is responsible for the entire retail merchandising and marketing technology portfolio that supports the CHEF’STORE business. This includes thought leadership in the development of new retail technology strategies, development and execution of the retail technology roadmap and alignment of this roadmap with the larger Enterprise omni-channel strategy. The Sr. Director of Retail Merchandising and Marketing Product Delivery is responsible for the support of all systems, integrations and processes that support the evolving merchandising strategy. This role will have a dotted line to CHEF’STORE VP Merchandising and Marketing and will be expected to create strong and trusting relationships with the CHEF’STORE business leaders and their teams. This leader will work alongside the IT leader for store operations and will report into the VP of Digital Commerce.

The Sr. Director of Retail Technology (Merchandising and Marketing Product Delivery) is accountable for advising the business on all things digital retail technologies and responsible for leading the talented technologists who will create innovative technology capabilities for the retail business. This leader will be both an innovative technologist and a motivating coach of talent with a relentless drive to continuously improve the delivery of digital services in the retail product. Overall, the ideal candidate will have a strong technical background and a deep understanding of the Foodservice and Retail industry. They should be able to lead and inspire teams to deliver results and work collaboratively with stakeholders to ensure that technology solutions are aligned with business objectives. Strong communication skills, leadership skills, and experience in product model and Agile methodologies are also essential for success in this role.

• Flexible Work Policy: This position has been segmented as Remote Anywhere meaning the work is completed 100% remote/virtual anywhere in the United States except Hawaii or United States Territories. This position may have the potential to travel up to 20% dependent on business needs.
• Flexible Work Policy: The work for the Sr Director Retail Technology position is completed 100% remotely anywhere in the United States except Hawaii or United States Territories. This position may have the potential to travel up to 20% dependent on business needs.

Responsibilities

• Partner with retail business leaders to define business and technology vision. Communicate vision in the near and long term to senior business and IT leadership. Support prioritizing near-term capabilities to drive business value, while supporting the future state vision.
• Oversee the successful development, implementation and delivery of all technologies that support the retail business. This includes implementing Microsoft Dynamic as the core ERP and other edge application that are needed to support the retail business.
• Monitors business outcomes and how technology implementations are driving key results. Advises and leads the retail business organization towards a technology strategy that allows the organization to meet and exceed our key results.
• Influence and align to the New Digital Foundation vision and roadmap including ensuring that decisions made in project delivery are future proof to intended direction.
• Leads efforts to improve the capabilities of the entire technology function, rallying leadership and peers to action and outcomes that raise our game
• Responsible for budgets for all direct and indirect reports
• Hire, train and oversee performance goals and provide coaching and mentoring to leaders and those that aspire to lead
• Manages a budget for the technology team, including forecasting and expense management.
• Leads and manages the team responsible for the delivery of the technology roadmap supporting the retail merchandising and marketing strategies.
• Collaborates with key stakeholders in merchandising and marketing to define requirements and develop solutions to meet business needs.
• Provides technical expertise and guidance to ensure the delivery of robust, scalable, and secure solutions.
• Ensures the team adheres to project management methodologies, product model, ensuring projects are delivered on time and within budget.
• Defines and maintains a technology roadmap that aligns with the business strategy.
• Establishes and maintains strong relationships with third-party vendors and technology partners.
• Provides regular reports to executive leadership on the progress of projects and the overall health of the technology stack.
• Manages a budget for the technology team, including forecasting and expense management.
• Ensures compliance with all relevant regulations and data protection legislation.
• Other duties as assigned by manager

Supervision: 6-8 direct reports, 20-30 total team (including contractors)

Qualifications
Education/Training:

• Bachelor’s degree or equivalent experience required

Related Experience/Requirements:

• 10 years’ experience including 5 years management experience
• Must possess 2 years of IT retail experience
• Experience developing an innovation and future-proof agenda preferred
• Experience owning a product throughout its lifecycle preferred
• Experience leading large-scale projects ($20m+) preferred
• Experiencing leading retail ERP implementation preferred
• Experience working in large retail merchandising and marketing ERP systems preferred
• Expertise with retail merchandising tools and processes such as planogram, demand planning, computer aided ordering, pricing tools, store assortment, vendor management, product cost management, vendor product performance, and reporting by product category.
• Expertise with delivering tools and processes to support retail marketing strategies like customer acquisition, customer recapture, penetration, new store launches using tools like Salesforce, marketing campaign management tools, and other analytics and reporting tools.
• Strong experience executing and measuring outcomes for store promotions and other marketing campaigns.
• Strong Experience with Data Analytics and Business Intelligence tools, including the ability to analyze data to inform decision-making to support merchandising and marketing decisions.
• Expertise with working with vendor negotiations, SOWs for implementations as well as licensure negotiations.

Knowledge/Skills/Abilities:
Demonstrated capability to:

• Build relationships and manage satisfaction of internal customers
• Create, sell, and attain project and department budgets
• Manage, capitalizing, and adjust organization headcount
• Persist and deliver on-time, on-budget, on-quality, on-fit service or product
• Coach performance, behavior, and quality of direct and indirect team talent
• Manage partner service level, performance, cost predictability, education, alignment, and reputation
• Develop business acumen at function level
• Anticipate, mitigate, and chaperone escalations
  • Functional / technical expertise relevant to role
  • Communication, change management, persistence, and influence skills needed to own the message, create transparency and alignment, and deliver through and despite obstacles

The following information is provided in accordance with certain state and local laws. Compensation depends on experience, geographic locations, and other factors permitted by law. In Colorado, the expected compensation for this role is between $130,000 and $173,400. In New York, the expected compensation for this role is between $154,700 and $196,000. In California, the expected compensation for this role is between $147,000 and $196,000. In Washington, the expected compensation for this role is between $147,000 and $196,000. This role is also eligible for annual incentive plan bonus, and long-term incentive program. Benefits for this role include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.

***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***

About Us
US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit www.usfoods.com to learn more.

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