Specialist, Knowledge Management and Documentation

Specialist, Knowledge Mgmt & Documentation (remote)

Regular Full-Time

Professional

Remote, Remote, US

Requisition ID: 2389

The physical location for the candidate selected must be within the contiguous United States.

About Susan G. Komen

Susan G. Komen brings a 100% virtual working environment and you can work anywhere within the U.S. We are a force united by a promise to end breast cancer forever. For over 40 years, we’ve led the way funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S. Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, outreach and public policy initiatives in order to make the biggest impact against this disease.

Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment, and work collaboratively to inspire greatness in others! We take an ongoing approach to ensure open communication from all levels throughout the organization. It’s encouraged to give and receive feedback to ensure two way accountability with a focus on continual improvement both personally and professionally!

What You’ll Be Doing in the role of Specialist

The Specialist, Knowledge Management & Documentation is primarily focused on business process optimization for Komen regarding content management, collaboration tools/systems and defining consistent process execution. This individual interacts with business stakeholders at all levels of the organization and works jointly with key members of interdepartmental teams to capture institutional knowledge, determine documentation and training needs of the organization, and assists with roll out of enterprise knowledge sharing and collaboration tools.

What You Will Bring to the Table

Knowledge Management & Collaboration:

• Facilitates the organization’s Knowledge Management functions to a centralized location over time.
• Defines collaboration practices, and coordinates with the necessary cross-functional teams to implement collaboration tools.
• Develops and maintains assigned programs and processes that leverage best practices and improve the capabilities of operations through standardization, organization, and documentation.
• Generates templates to be used for capturing institutional knowledge, creating a consistent and thorough approach that can be used broadly across the organization.
• Establishes a process documentation review and refresh policy, ensuring that documentation is regularly checked for accuracy.
• Collaborates with necessary Learning and Development team members to create scripts, detailed outlines, or manuals/guides for training resources development when needed.

Process Definition and Documentation:

• Assists organization-wide subject matter experts with process definition and documentation creation, particularly of processes spanning multiple departments, and ensures that these documented processes are stored in the enterprise knowledge management tool.
• Assists with implementing practices promoting continuous improvement and developing training for end users as applicable to processes, in alignment with other functions, resources, processes or polices.
• Collaborates cross-functionally to ensure knowledge to Komen’s practices are maintained and accessible across the organization. Provides input to key stakeholders regarding best practices, opportunities for improvement and to drive consistency organization wide.

We Already Know You Will Also Have

• Minimum 3+ years experience working in knowledge management, operations, or program management for mid-sized or large department or organization
• Bachelor’s degree
• Experience creating curriculum or writing technical documentation and can provide a portfolio of work or writing samples
• Possess experience in Knowledge Management at an enterprise level
• Excellent interpersonal skills
• Desire to work in a servant-oriented, customer-centric culture
• Proven ability to thrive in a fast paced, technology driven service environment
• Demonstrated success working in highly collaborative/cross-functional environments
• Ability to analyze and improve work processes.
• Work Experience: 2 5 years
• Bachelor’s Degree

Preferred experience includes:

• Experience working with Office 365 suite, specifically SharePoint.
• Experience working in a franchise for-profit or federated non-profit environment.
• Excellent verbal, analytical, organizational, writing and presentation skills. Ability to effectively present information to internal and external customers.
• Flexibility to quickly adapt to changing business demands, processes or strategy.
• Passionately motivated by and are deeply committed to the mission, vision, values, objectives, and goals of Susan G. Komen.
• Possess a strong need to accomplish the mission as a valued team member and collaborate energetically with staff at all levels within the organization.
• Even-tempered, disciplined, and growth-oriented.
• Talent to communicate, motivate, inspire, teach, and train staff within the department.
• Deep commitment to process excellence, speed-to-market and the current economic environment.
• Solution-oriented mindset with a knack for creating out-of-the-box solutions.
• Travel requirements would be 1-2 times a year for team meetings, at max.

So what’s in it for you?

Komen believes in the importance of taking care of our employees so that in turn they can be committed to supporting our critical mission to support those impacted by breast cancer and to help find cures. This is what Komen provides away from the computer:

Competitive hourly pay of $22 -$30, exact compensation ranges are based on various factors including the labor market, job level, internal equity and budget. Exact salary offers will be determined by factors such as the candidate’s skills, experience and geographic location.

• Health, dental, vision and a retirement plan with a 6% employer match
• Generous Paid Time Off Plan
• Flexible work arrangement in a fully remote working environment
• Bi-weekly work from home stipend
• Parental leave
• Tuition Reimbursement
• A culture of learning and development
• And so much more!

Komen provides a remote and/or home based working environment for all active employees. Komen defines remote as the ability to work from any physical location within the U.S. where an employee can perform specified work duties without disruption or distraction. Komen defines home-based roles as positions that are required to reside in a specific market. Work schedules for both remote and home based are determined by the organizational needs of each department.

Susan G. Komen is fair and equal in all of its employment practices for persons without regard to age, race, color, religion, gender, national origin, disability, veteran status or sexual orientation. Additionally we embrace Diverse Teams & Perspective and we find strength in the diversity of cultural backgrounds, ideas, and experiences.

SORRY NO AGENCIES

#LI-REMOTE

The physical location for the candidate selected must be within the contiguous United States. In the event a move is expected to occur by the candidate selected, it must be approved by Komen’s HR team prior to the move.