Senior UX Designer

Senior UX Designer

US – Remote

US – WI – Madison

Full time

R23-2228

Position Overview

Exact Science’s Customer & Digital Experience (CDX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and further categorized into a set of Experiences (e.g., Understand Risks & Complete Screening, Confirm Diagnosis). Each Experience has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill.

The Sr UX Designer is responsible for driving/facilitating the realization of the UX strategy and vision for multiple Journeys (e.g., 3+) within a given Experience. In the journeys, this position must account for a holistic Service Design, which encompasses all touchpoints with a given customer, both digital and physical. This position is responsible for addressing the business, user, and technology UX requirements through continuous analysis, iteration, solutioning, and delivery.

With a customer-centric, digital-first approach, and in collaboration with development teams, business stakeholders, strategy, research, product, and analytics teams, this role will help build out Journeys and frameworks in the form of: information architectures, design systems, low to high fidelity prototypes, task and workflow modeling, rapid iterative usability testing, in-depth testing, best-practice implementation, and ensuring the ongoing practical and creative quality of user experience.

Essential Duties

Include, but are not limited to, the following:

• Facilitate effort to collaborate with CDX Strategists, CDX Researchers, the Experience Management & Capability team and the respective Experience Design team members to produce Service Design deliverables (e.g., Service Blueprints) for multiple Journeys (e.g. 3+) in a given Experience that are integrated, cross-touchpoint, cross-Customer Type, and Cross-Experience/Journey.
• Facilitate the design, execution, and incorporation of user research into the design of the relative Journeys.
• Lead the use of Design Thinking, storytelling, and conceptual prototypes to compellingly convey the vision, flow, and features of the products/services being designed.
• Lead creation and adoption of design systems, website interaction models, information architectures, user task flows, and screen designs; turn complex information into intuitive graphics, charts, and other forms of visualization data.
• Drive use of ideation and sketching for storyboards and prototyping; create low- and medium-fidelity prototypes to test proposed Journeys.
• Lead the adaption of the enterprise wide UX best practices, standards, principles, and design thinking processes for use by the respective UX, Product, and Engineering teams; serve as an advocate for these standards, principles, processes.
• Mentor UX Designers to design innovative and compelling user experiences and corresponding deliverables: wireframes, information architecture diagrams, user flows, comps, and prototypes. Additionally, train and mentor the UX Designers on how to interpret and integrate user research into their designs.
• Facilitate collaboration with Strategy, Product, and Engineering peer leadership to foster active collaboration across the teams, remove impediments, and ensure delivery of the overall Experience vision & OKRs. Building and maintaining collaborative relationships with senior leadership and other departments (e.g., Marketing) will also be required.
• Advocate for the Experience’s/Journey’s UX vision – possessing the knowledge and passion to articulate it clearly, concisely, and compellingly across audiences.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Travel Requirements: Ability to travel 10-20% of working time away from work location, may include overnight/weekend travel.

Minimum Qualifications

• Bachelor’s degree in Design, Marketing, Business, Life Sciences, Engineering, or related field of study; or High School Degree/General Education Diploma and 7+ years of relevant experience as outlined in the essential duties in lieu of Bachelor’s degree.
• 7+ years of experience working as a senior UX Designer, with at least 5 years in the digital domain and familiarity with Agile / Scrum / Kanban methodologies.
• Extensive experience in applying techniques and methods of modern user experience design, discovery, and delivery – along with expertise with design/user experience platforms and tools (e.g., Adobe Creative Suite, Figma, Sketch, Miro).
• Strong working knowledge of HTML, CSS, JavaScript, Adobe Creative Suite applications, and associated design tools.
• Demonstrated strong understanding of the current web and mobile technology landscape.
• Advanced understanding of human centered design and design thinking methodologies.
• Experience creating accessible, inclusive, and equitable design.
• Knowledge of best-in-class design systems (Material, Carbon, Fluent, etc) and their pros and cons. Experience in evolving/adapting design systems or building them from scratch.
• Extensive experience problem-solving, organizational, and analytical skills with the ability to evolve UX strategy based on research, data, and industry trends.
• Strong analysis skills; including, but not limited to, process and user flow definition.
• Extensive experience in translating complex user, business, operational, and technical requirements into clear, accurate, compelling user experience deliverables.
• Experience in relationship building, motivation, and curiosity to bring together different personalities for creative thinking and collaborative solutioning.
• Extensive experience engaging with strategists, product managers, engineers, researchers, SMEs, and company leaders in a constructive and collaborative relationship where you can both learn and influence.
• Experience mentoring a team of UX Designers.
• Excellent written and verbal communication skills, with the ability to agilely adapt to the respective audience (team member to senior leadership).
• Strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Experience in healthcare, wellness, or digital health.
• Experience with service design and operations.
• Experience with both B2C and B2B products and/or services.
• Experience with react framework.

Salary Range:

$105,000.00 – $168,000.00

The annual base salary shown is a national range for this position on a full-time basis and may differ by hiring location. In addition, this position is bonus eligible, and is eligible to receive company stock upon hire as well as annually. Benefits offered include a retirement savings plan, paid vacation, holiday and personal days, paid caregiver/parental leave, and health benefits to include medical, prescription drug, dental and vision coverage in accordance with the terms, conditions, and eligibility requirements of the applicable plans.

If you need any assistance seeking a job opportunity at Exact Sciences, or if you may require a reasonable accommodation with the application process, please email hr@exactsciences.com.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

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