Senior Technical Writer

Senior Technical Writer

at ExtraHop

Remote

We are ExtraHop. We’re on a mission to provide security teams with the intelligence they need to confront and stop advanced threats like supply chain attacks, zero day exploits, and ransomware attacks. Cyber attackers still have the advantage. We’re taking it back with creativity, intellectual curiosity, and a sense of humor. Are you ready to help us reclaim the upper hand?

We are seeking a highly skilled and experienced Senior Technical Writer to join our organization. As a Senior Technical Writer, you will play a crucial role in our company’s success by leading the creation of high-quality technical documentation for our products and services. Your expertise in technical writing, coupled with your leadership abilities, will enable you to drive high-quality content while collaborating closely with cross-functional teams.

Responsibilities:

• Own the strategy, planning, and execution of assigned features and functional areas to ensure the delivery of accurate, clear, and user-friendly documentation and UX strings for our products and services.
• Help establish and maintain documentation standards, style guides, and templates to ensure consistency and quality across all technical content.
• Produce comprehensive and high-quality technical documentation, including user guides, API documentation, UX strings, deployment guides, release notes, and other supporting materials.
• Collaborate with cross-functional teams, including software engineers, product managers, and UX designers, to gather information, review content, and ensure the accuracy and completeness of technical content.
• Review and edit technical content for grammar, clarity, coherence, and adherence to established standards. Provide constructive feedback to team members to enhance the overall quality of deliverables.
• Manage content repositories and ensure content is up-to-date with product updates, new features, and changes.
• Continuously assess and enhance the content development process to streamline workflows, improve efficiency, and optimize content delivery.

Qualifications:

• Bachelor’s degree in Technical Communication, English, Computer Science, or equivalent field experience.
• Proven experience (7 years) working as a technical writer, creating technical documentation for complex software products or services.
• Excellent written and verbal communication skills, with exceptional attention to detail and grammar.
• In-depth knowledge of technical writing principles, methodologies, and best practices.
• Proficiency with authoring tools, content management systems (CMS), and other technical writing tools. Experience with DITA is a plus.
• Familiarity with software development methodologies and technologies.
• Ability to work collaboratively in a fast-paced, deadline-driven environment.
• Strong problem-solving and critical-thinking skills.

Join our team as a Technical Writer and make a significant impact on our organization by producing outstanding technical documentation!

$105,000- $135,000 + benefits+ options

ABOUT EXTRAHOP

Cyberattackers have the advantage. ExtraHop is on a mission to help you take it back with security that can’t be undermined, outsmarted, or compromised. Our dynamic cyber defense platform, Reveal(x) 360, helps organizations detect and respond to advanced threatsbefore they compromise business operations. We apply cloud-scale AI to petabytes of traffic per day, performing line-rate decryption and behavioral analysis across all infrastructure, workloads, and data-in-flight. With complete visibility from ExtraHop, enterprises can detect malicious behavior, hunt advanced threats, and forensically investigate any incident with confidence.

ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team. In 2020, we’ve already been named a Best Place to Work by Inc., Computerworld, BuiltIn Seattle and Seattle Business Magazine, and we’ve been named to Wealthfront’s Career-Launching Companies list for the last four years. Forbes named ExtraHop to its 2020 AI 50 List, as well as the list of 20 Best Cybersecurity Startups to Watch. In 2019 and 2020, JMP Securities put ExtraHop on its Elite 80 List as one of the most strategically positioned private companies in the cybersecurity industry. SC Media has named ExtraHop an Industry Innovator for enterprise network detection and response for the past two years.

Benefits/perks listed below may vary depending on the nature of your employment with ExtraHop and the country where you work.

• Health, dental, and vision benefits
• Honor System PTO and 9 Holidays (US only) + 3 Days of Paid Volunteer Time
• Non-Commissioned positions are eligible to participate in annual discretionary bonus plan
• FSA and Dependent Care Accounts + EAP where applicable
• Educational Reimbursement
• 401k with employer match or Pension where applicable
• Pet Insurance (US only)
• Parental Leave (US Only)
• Hybrid and Remote Work Model

*Candidates should note that the Company may modify reporting relationships, job titles and compensation, including commissions and benefits, from time to time at its sole discretion, as it deems necessary, with or without prior notice.

We are intentional about our culture, diversity, and inclusion, and we welcome everyone to come ready to participate in contributing to this truly unique environment. At ExtraHop, we believe that the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation of our success.

We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including potential pregnancy, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability , HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Our people are our most important competitive advantage, leading the charge against nation-states, cyber criminals, and insider threats.

Ready to join us? #Extrahop #Security #NDR #informationsecurity #cybersecurity #cloudsecurity #infosec #LI-Remote