Senior Technical Specialist

Sr Technical Specialist – Remote #1532
Atlanta, GA
Area of Interest: Financial Services
Position Type: Full-time

Position Description
This is a remote positions, candidates from all US geographies will be considered.

Job Summary
The Senior Technical Specialist is responsible for maintaining systems, applications, and process integrity through project management, development, implementation, enhancement and end-result quality assurance for Donations & Data Processing projects and processes that impact Marketing priorities and Customer Experience. With an emphasis on process design, continuous improvement, leveraging technology, and providing technical guidance & support, this role represents Marketing on project teams and/or leads initiatives as assigned.

This role is responsible for the day-to-day key partnership Marketing relies upon with IT, Finance and Field Ops to identify issues and solutions for all customer and data processing related applications with a primary focus on donation, mail management, campaign management and process efficiency.

Major Responsibilities

• Operate as the Marketing representative within all projects and processes that impact donation processing and mail and campaign management.
• Document marketing functional and technical specifications of projects assigned.
• Establish, maintain, and document donation processing business processes and workflows to guarantee best practices in revenue and data management. Includes training support and creation of training documentation as assigned.
• Represent and articulate Marketing priorities and needs in requirement sessions, system demos, user acceptance testing, and end user training.
• Provide input on current business processes for maximum effectiveness and efficiency.
• Manage development ticket updates and tagging; ensuring items are up to date and accurate.
• Identify technical issues and/or roadblocks; following through to ensure they are resolved or recommending solutions/next steps.
• Maintain strong technical knowledge of applications relating to donations and document processing.
• Position Requirements

Formal Knowledge

Post-secondary education or diploma from an accredited two or four-year college, university, or industry-recognized technical school preferably with an emphasis on an information technology related discipline, general business management, process management, finance, or accounting. Prior relevant work experienced may be applied as a supplement to the education requirements.

Competencies/Skills, Specialized Training or Knowledge

• Requires specialized training and knowledge of SQL, Salesforce, NetSuite, UVI, MDM, IDQ and SDB.
• Deep understanding of ACS data structure, ACS data use, ACS business processes and ACS users.
• Experience in financial & bank depository best-practices and compliance.
• Ability to work well in team / collaborative environment.
• Strong attention to detail, as well as follow-up and follow-through on assigned projects.
• Ability to build relationships and collaborate effectively across the organization.
• Strong desire to learn about technology platforms and systems both those currently in place and potential new solutions for ACS.
• Ability to understand system interdependencies, making recommendations with a focus on ACS’s full enterprise portfolio in mind.
• Ability to manage multiple ad hoc and long-term projects simultaneously.
• Strong analysis/problem solving skills.
• Ability to work well under pressure and in a team environment.
• Excellent computer skills, including Excel spreadsheets.

The compensation range established for this position begins at a minimum of $60000 per year.* Actual starting pay may differ based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.