Senior Product Manager

Title: Senior Product Manager

Location: Remote

Hazel partners with schools and families to provide physical and mental virtual health care that helps students feel better and get back to learning. As telehealth becomes more and more relevant in the lives of children, Hazel is experiencing tremendous company growth. Our innovative response to our nation’s call for equitable, affordable, and safe virtual access to healthcare has been recognized by Fast Company as one of the world’s most innovative places to work in 2023.

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will

• Make an Impact: Work with a team that is increasing equitable access of quality health care experiences for students and their families
• Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise
• Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference

The Role: Senior Product Manager

Job Summary

We are looking for a dynamic, organized, and proactive individual to join our team.

As a Product Manager, your primary responsibility will be to analyze and understand our customer needs to help shape the product roadmap, identify innovation opportunities, and provide overall product leadership.

What You’ll Do:

• Collaborate with schools and families as well as internal teams to understand problems, pose solutions, facilitate discussions, and determine priorities
• Conduct user research to gain a deep understanding of our customer’s day-to-day experience with our telehealth platform
• Target user pain points, both articulated and non-articulated
• Collaborate with cross-functional teams to develop a robust long-term product strategy
• Demonstrate genuine empathy and advocacy for customers
• Work closely with Engineering and Customer Success to ensure high-quality products and industry leading user experience
• Help develop and improve Hazel’s design processes
• Maintain intelligence on existing telehealth products and industry trends
• Effectively prioritize and deliver on multiple projects simultaneously
• Design and analyze metrics to assess success
• Translate customer experience and product strategy into high-level requirements and user stories
• Maintain a product roadmap and scope activities based on business and customer impact

Job Skills and Qualifications

• Passion for our mission
• Bachelor’s degree
• 5+ years in related Product Management experience
• Solid technical background with understanding and/or hands-on experience in software development or web technologies
• Demonstrated experience providing product leadership in a start-up environment
• Skilled in gathering and interpreting user experiences so that product changes and updates reflect real needs
• Excellent communication, negotiation, and problem-solving skills
• Exceptional people skills with the ability to build trust and camaraderie with a diverse user base
• Ability to travel, as needed
• Healthcare experience a plus

Total compensation for this role is market competitive, with a base salary range of $165,000 to $197,500, management bonus, a 401k match, healthcare coverage, paid-time off, and a broad range of other benefits and perks. Peruse our benefits at Hazel Health Benefits.

Our Hiring Process:

At Hazel, we value your time and aim to run a hiring process that takes no more than 4 weeks, involving interview activities customized for each role and requisite skill set. We understand that interviewing for a new job can be a big change and the Hazel Recruitment Team is excited to guide you through this process.

We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states: AZ, CA, CO, DC, DE, FL, GA, HI, IL, ME, MD, MA, MI, MO, NE, NV, NJ, NM, NY, NC, OR, PA, SC, TN, TX, VT, VA, WA and WI. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel. State locations and specifics are subject to change as our hiring requirements shift.

We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Qualified candidates with arrest and conviction records will be considered for employment in accordance with the Fair Hiring laws. Learn more about working with us at Hazel Health Life.