Senior Manager, Sales Compensation

Title: Senior Manager, Sales Compensation

Location: US National

Remote, United States

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That’s why we’re building the only app homeowners need to effortlessly manage their homes — knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right.

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we’re creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together.

Thumbtack by the Numbers

• Available nationwide in all 3,143 U.S. counties
• 78 million+ projects started on Thumbtack
• About 4 million customers in the last 12 months
• Pros earn billions on our platform
• About 10 million 5-star reviews for our stellar pros
• 1000+ employees and $3.2 billion valuation (June, 2021)

About the Growth Operations Team

Thumbtack’s Growth Operations team is a tight-knit group whose mission is to connect strategy to execution and enable our front-line go-to-market teams. We serve as the cross-functional bridge between Sales and revenue supporting functions such as Product, Marketing, Internal Tools, and Finance. We take ownership of process, tooling and end-to-end experience of go-to-market teams in acquiring and maintaining Thumbtack’s network of professionals.

Who are we? We are well-rounded operational leaders with advanced skill sets in consultative process improvement, robust analytical decision making, strategic thought leadership, implementing effective tooling strategy, and in leading world class project management.

About the Role

The Sr. Manager, Sales Compensation is a functional head and people-leader responsible for leading compensation strategy, design and administration for all go-to-market teams on a variable compensation plans. This role is responsible for driving operational efficiencies around planning and compensation administration while managing the timely and accurate roll-out and monthly payout of commissions and bonus plans. Also, applying rigorous analysis on ROI, payback, and performance management.

Responsibilities

• Manage a team of several direct reports on and off-shore, lead personal development efforts and build a positive team culture
• Develop and implement compensation plans that attract and retain great talent, drive the right behaviors, and align to the company’s strategic objectives
• Build Sales payback models and cost per sale analysis
• Manage the end-to-end sales crediting and commissions processing process to ensure accurate payments and internal compliance.
• Support the financial accrual process for monthly commission estimates
• Work with key business partners to implement processes, systems and tools to improve compensation administration, communication, and analysis
• Create monthly forecast and related reporting to track sales performance and identify areas for improvement.
• Enable effective quota setting with robust analysis and best practices
• Extensive cross-functional collaboration with Finance, People and Sales teams

What you’ll need

If you don’t think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we’re looking for someone excited to join the team.

• 5+ years experience supporting sales teams in creating, designing, and operationalizing sales compensation plans
• 3+ Years managing direct reports
• BA/BS degree — preferably in accounting, finance, or business-related field
• Working knowledge of sales processes, segmentation, sales staff sizing, sales analysis, and reporting
• Proficiency using SQL, Incentive Comp Management software (ICM), Business Intelligence tools such as Tableau Software, and Google-suite
• Strong experience with Salesforce CRM managing projects and workflows
• Comfort with adapting and adjusting to multiple demands, shifting priorities, ambiguity, and rapid change
• Strong communicator with experience working across multiple levels of leadership
• Great attention to detail and timelines

Bonus points if you have

• Salesforce CRM Certifications & administrative expertise
• Experience implementing Incentive Compensation Management (ICM) software
• Experience in a marketplace business
• Experience with Jira or similar Project Management software

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines. Learn more about our virtual-first working model here. #LI-Remote

For candidates living in San Francisco / Bay Area, New York City, or Seattle metros, the expected salary range for the role is currently $136,000 – $184,000. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

For candidates living in all other US locations, the expected salary range for this role is currently $115,600 – $156,400. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Benefits & Perks

• Virtual-first working model coupled with in-person events
• 20+ company-wide holidays including two week-long shutdowns
• Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila
• Stipends for remote work support, home office set-up and Thumbtack services (North America)
• WiFi reimbursements
• Cell phone reimbursements (North America)
• Employee Assistance Program for mental health and well-being