Senior Manager, Operations and Program Management

Title: Senior Manager, Operations and Program Management

Location: United States

Employment Type: Full Time

State: Remote

Overview

Who we are

FinThrive formerly nThrive and acquired companies, TransUnion Healthcare and PELITAS is advancing the healthcare economy. We rethink revenue management to pave the way for a healthcare system that ensures every transaction and patient experience is addressed holistically. We’re making breakthroughs in technologydeveloping award-winning revenue management solutions that adapt with healthcare professionals, freeing providers and payers from complexity and inefficiency, so they can focus on doing their best work. Our end-to-end revenue management platform delivers a smarter, smoother revenue experience that increases revenue, reduces costs, expands cash collections, and ensures regulatory compliance across the entire revenue cycle continuum. We’ve delivered over $7.6 billion in net revenue and cash to more than 3,245 customers worldwide. When healthcare finance becomes effortless, the boundaries of what’s possible in healthcare expand.

What we offer

Our people make us great. We know that our colleagues are the most integral part of our story.

We offer a flexible, work-from-anywhere environment -coming together across time zones, countries, home offices and computer screens. Our valued team members work across the U.S., Canada, India and beyond.

We encourage you to take time away from work whenever you need it. Our flexible time off lets you make time for what matters most. We want you to travel, refresh, spend time with family and friends, and give back to your communities.

We’re big on professional development. Through training and education, we help you develop the skills you need to excel in your role and beyond.

We’re proud of our award-winning culture. We’ve been certified as a Great Place to Work since 2017. Our goal is to engender a culture based on diversity, inclusion and respecta culture where your voice is valuedand you always have a seat at the decision-making table.

FinThrive Perks

• Fully remote working environment
• Flexible time off (FTO)
• Professional development opportunities
• 12 Weeks of paid parental leave
• In-person and virtual company retreats
• 5-days of paid volunteer hours at an approved 501(c)(3) Organization
• Company lump-sum contribution to HSA-eligible medical enrollees
• 401k Eligible upon date of hireup to 3% company match
• Exclusive discounts from your favorite brands via PerkSpot

Impact you will make

The Senior Manager, Operations and Program Management (OPM) is an instrumental leader within the Insurance Discover for Payers team that will drive operational excellence and continued growth for the business line. As the Senior Manager, OPM you will lead the operations and customer success team in addition to owning program management for business development, operationalization, and customer success initiatives. In this capacity, you will oversee our ongoing customer relationships, measure and maximize the value we deliver to customers, enable client success and sales to win, and support increased scale for both medical and pharmacy Payer Discover solutions. The Senior Manager, OPM will collaborate with other colleagues from Support, Implementation, Product Management, Marketing, Analytics, Development, and other teams as appropriate to serve the needs of Insurance Discover for Payers customers.

What you will do

• Lead, manage, and develop Insurance Discover for Payers Solution Advisment and Operations team
• Serve as product SME and escalation point for major client issues and directly engage customers as needed to support owned function
• Provide program management for business development activities and support sales enablement efforts including crafting proposal offerings, advising on SOW/contracts, executing on go-to-market campaigns, securing and maintaining references, and managing POCs with support from extended team
• Own operationalization and commercialization of Payer Discovery solutions; partner with Product and other teams on building needed documentation, programs, workflows, and go-to-market materials
• Drive process optimization and revenue growth within Insurance Discover for Payer operations
• Advise and consult customers, prospects, internal teams on solution and best practices during pre-sales, implementation, and steady state support
• Partner with implementation to onboard new clients and own steady state customer success post-implementation
• Work with customers and internal teams to build customer success plans, establishing critical goals to aid the customer in achieving their objectives
• Oversee invoicing and revenue forecasting functions for Insurance Discover for Payers business line
• Partner with Product and Analysis teams to define and improve solution KPIs, other quality and success metrics; Improve NPS, KLAS ratings, client retention, client usage, and adoption through systematized feedback loops and increased emphasis on product stickiness
• Support transition for RX APM and provide training to ensure continued success and development of RX solution

What you will bring

• 6+ years’ experience as an operational and/or product leader within healthcare technology
• Ability to work and communicate with C-suite level stakeholders (internal and external) to effectively impact decision making, adoption and utilization of solution, and execution against key initiatives
• Proven ability to lead others via influence, as well as through direct reporting relationships
• Strong decision-making skills in the absence of perfect data; deals well with ambiguity and drives innovative approaches to problem solving
• Operates with little to no supervision in a complex and dynamic environment
• Proven experience managing multiple competing priorities, ability to delegate to others
• Exceptional communication, listening, and collaboration skills
• Travel required: Up to 25% (travel could reach 1 out of every 4 weeks)

What we would like to see

• Bachelor’s Degree or equivalent experience
• Previous experience operationalizing and growing emerging technology solutions
• Knowledge of payer operations, challenges, technologies and key business issues is a plus
• Expertise with Medicaid, Medicare, and commercial payers and related to eligibility and billing practices for both medical and pharmacy
• Understand importance of team development; advancing training, skills, etc. that allow for scaled operational capability

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