Senior Manager, Deal Desk

Senior Manager, Deal Desk

Location: Remote US

About the job

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

Given our continued growth, we always have room for more intellect, energy, and enthusiasm – join our global team and see why it’s so special to be a part of Mitratech!

This position

The Deal Desk Sr. Manager owns the process for validating and booking all new and renewal accepted quotes in accordance with our Company Bookings Policy and will be responsible for enabling and managing of team of deal desk and order management professionals. In addition to the standard Sales Support responsibilities, the Deal Desk Sr. Manager will also be responsible for handling all provisioning for post sales duties such as, renewal schedules, creating assets and product line items, ensuring co-termed deals are accurately reflected, and ensuring ARR data integrity.

Essential Duties & Responsibilities:

• Creation and termination of Assets and PLIs, Data reconciliation, review of contracts and orders and ensure clean bookings in compliance with company policy.
• Coordinate with Rev Ops Deal Desk and Finance/Accounting to enforce best practices around deal structure, order form guidelines, and all other pre-sale processes for a smooth booking process.
• Possess strong level of expertise in Salesforce.com, Salesforce CPQ and Netsuite Applications
• Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base
• Contribute ideas and innovations to improve upon existing systems, work processes and procedures
• Establish strong relationships with Sales, Billing/Collections, Sales Compensation, Revenue Accounting, and other internal resources as appropriate
• Lead and manage a team of deal desk analysts
• Develop policy and controls to ensure team is optimizing deals to company objectives
• Develop scalable sales enablement initiatives

Requirements & Skills:

• 5+ years of relevant experience
• Prior order management and Salesforce.com application experience Working knowledge of Salesforce.com, Netsuite, and CPQ preferred
• Excellent interpersonal skills
• Ability to articulate verbally and written, willingness to appropriately explain difficult issues
• Ability to think quickly
• Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
• Ability to prioritize workload and manage a high volume of orders at quarter and month-end close
• Ability to understand broader business and financial issues
• Extreme attention to detail
• Thrive in a team environment
• Demonstrate initiative
• Ability to work independently

Education:

• Bachelors degree required