Senior Manager, Customer Marketing and Communications

Senior Manager, Customer Marketing and Communications

Locations
United States – Illinois – Lake Forest
United States – Remote
Time Type: Full time

Job Requisition Id: 4871194

Role Summary
The Senior Manager, Customer Marketing and Communications, is responsible for managing the development and execution of communication strategies, programs and content to maximize revenue, maintain reputation and drive product initiatives for the US Hospital team.

Specifically, this position partners with the Customer Marketing and Communications Lead, Marketing and Communications team members, Portfolio and customer facing colleagues to recommend and execute communications programs and projects. The Senior Manager helps set the strategy for colleague and internal communications activities, vehicles and platforms to support broader business objectives.

An important part of this role is also to support and execute the US Hospital conventions strategy for the Sterile Injectables Portfolio. This includes project managing and planning 4-5 large conventions per year, in partnership with our convention’s agency. The Senior Manager also works cross-functionally with Corporate Affairs, PGS Communication Leads and other Pfizer teams to manage messaging, tools and processes to help advance product opportunities and support supply availability communications needs. This colleague collaborates with other critical partners, including Supply Chain, Quality, Regulatory, Legal and Medical as appropriate. He/she provides strategic counsel to Pfizer Injectables leaders as needed and works as a day-to-day communications partner for Sales leadership.

The Senior Manager supports Marketing initiatives as needed, including event planning, project management and development of customer marketing materials.

The Senior Manager, Customer and Marketing Communications, reports to the US Hospital Customer Marketing and Communications Lead.

Role Responsibilities

• Develops and implements effective sales, customer and internal communication programs in support of US Hospital business initiatives. Leads communication program execution and provides strategies and materials for local implementation and execution.
• Align with Marketing and Communications Lead, Communications colleagues, Corporate Affairs and US Hospital team members to develop, coordinate and implement communications for externally facing colleagues and internal business communications and sales communications.
• Collaborate across the organization to work with Corporate Affairs and PGS Communications leads to develop and align on standby statements, Q&As and key message documents for external use/ customer-facing colleague.
• Manage planning and content development for internal communications vehicles and venues, including leader Town Hall meetings, SharePoint sites and national sales meetings
• Develop communication strategies methods for sales teams regarding product priorities and status messaging for the Injectables business.
• Support and execute critical marketing events, such as 4-5 large conventions and any relevant sales meetings.
• Manage marketing and leadership content development as needed.
• Partner effectively with Communications teams across Pfizer to align on internal and external strategic messaging and planning.

Qualifications:

• Undergraduate degree in communications, business, journalism, English or related area.
• 7-10 years’ experience, commercial and/or corporate communications.
• Excellent written and oral communications skills.
• Experience managing, supporting and/or executing conventions, exhibit booths or congresses.
• Understanding of proper business objectives and messaging to key audiences at all levels of the organization
• Strong knowledge of the U.S. field sales audience needs, i.e. sales cycle, customer profiles, sales tools.
• Good knowledge of the U.S. brand and generic pharmaceutical marketplace
• Able to work to tight deadlines, manage multiple projects at once and maintain professionalism under pressure.
• Proactive self-starter, and able to work independently.
• Good interpersonal skills.
• Experience with the biopharmaceutical industry or healthcare sector preferred; specific knowledge of Pfizer organization is a plus.
• Demonstrated effective levels of the following capabilities: organizational awareness, leading change, seizing accountability, driving performance, self-awareness, business acumen, acting decisively and committing to one Pfizer

Personal Attributes:
The selected candidate will have a can do attitude, high degree of professionalism and business acumen; ability to work effectively with cross functional teams, build relationships, credibility across the organization and quickly assume responsibility in a complex, matrix environment. Highly skilled in all forms of communication (i.e. oral, written, presentations) at team, peer and executive levels. The selected candidate will possess strong leadership skills, ability to convey key insights efficiently and precisely; be an innovative thinker, collaborative, approachable, intuitive, relatable to employees, a relationship builder within a complete organization, trusted/trustworthy with a roll-up-your-sleeves get it done approach, self-starter, entrepreneurial mentality, passionate, energetic, detail oriented, organized, driven, accountable and process-oriented driving business results. Models cultural imperatives by being entrepreneurial, focused, customer obsessed, flexible and collaborative to maximize performance; effectively leverage the expertise of team members in challenging the status quo, providing decision-making recommendations and effectively resolving conflict; and above all, the individual will have unquestionable personal and business ethics.

Organizational Relationships
The role interacts with leaders and colleagues across US Hospital Business Unit, including Marketing and Communications, Sales, Portfolio, Account Management, Business Analytics, Trade, Customer Service, Pfizer Global Supply, Corporate Affairs, Legal, Regulatory and Medical. The colleague also works with external public relations and advertising agencies.

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Additional Position Details

• Expected travel 10 -25 %
• The position is located in north suburban Chicago/Lake Forest, IL; or Remote inside the United States.
• Relocation assistance may be available based on business needs and/or eligibility.

Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

About Us
Pfizer careers are like no other. In our culture of individual ownership, we believe in our ability to improve future healthcare, and potential to transform millions of lives. We’re looking for new talent to join our global community, to unearth new innovative therapies that make the world a healthier place.