Senior Manager, Animal Relocation – Logistics

Senior Manager, Animal Relocation – Logistics
Locations: Remote
Time Type: Full time
Job Requisition Id: 2023-274

Summary:
The Senior Manager, Animal Relocation – Logistics oversees and is responsible for safe, efficient, and humane animal relocation and short and long-distance transport of animals aimed at increasing adoptions and decreasing euthanasia nationwide. The Senior Manager will also be responsible for overseeing the activities of and ensuring the effectiveness of the work of the team assigned to them, serving as a centralized resource on the Animal Relocation team.

The Senior Manager(s) will work with and coordinate the efforts of a logistics team across Animal Relocation, coordinating with the Senior Director and Senior Manager of Relocation; the Placement Team; and other ASPCA teams to perform relocation work and assist in the logistics of animal placement.

This remote-based position (which requires travel, as described below) is open to all candidates based within the United States. While remote, this person must be available to work with staff across all time zones, with a majority of the work taking place in the Eastern and Central time zones. The work schedule includes frequent early mornings, late evenings, rotating weekends, and occasional holidays.

Responsibilities:
Responsibilities include, but are not limited to:
Administration & Planning (50%)

• Responsible for scheduling drivers, planning routes, troubleshooting challenges with the vehicles, anticipating/troubleshooting traffic or other delays/issues, etc.
• Direct management and execution of transport including: partner relationships, animal readiness, documentation, transport, animal handling, transport schedule, routes, emergency preparedness, etc.
• Responsible for oversight of safe animal transport for long and short trips to destination locations throughout the South, Midwest and East Coast areas and other areas as assigned.
• Available to drivers or other staff while they are on the road, even after normal working hours, in the event of an issue or problem, including inclement weather conditions.
• Collaborates with Managers of Drivers to ensure all drivers follow safety and emergency protocols; internal, city, state and federal guidelines and laws.
• Ensures all documentation is complete and records are properly maintained; i.e. spreadsheets and Team UP calendar.
• Develop expertise in all functions of proprietary logistical software; provide support to internal and external stakeholders during all stages of implementation.
• Researches ways to implement technology that will streamline process.
• Researches, provides metrics and prepares materials for reports.
• Oversees updated project information and uses selected data collection process.
• Assists the Senior Director to create, maintain and update all relevant Standard Operating Procedures and training materials.
• Supports all other department activities which will contribute to the advancement and success of the team and the ASPCA as identified by supervisor.
• Develops and demonstrates a deep understanding of OSHA and safety requirements.

Strategy and People Management (30%)

• Through regular communication with Logistics team and Relocation leadership, analyzes processes and implements changes to improve efficiency of operations.
• Supports team of contract drivers and ensures that they are following, with consideration of best practices, guidelines for the safe and humane transport of animals.
• Engages in regular, professional communication with drivers to obtain feedback or ideas for improvement.
• Participates in onboarding process as required for new partner agencies. Serves as main point of contact for assigned agencies and liaison between the agency and other ASPCA departments as needed.
• Embodies feedback as a key tool of coaching and team development, seeking opportunities to share feedback and encourage it in others.
• Leads the continuing development of a healthy and balanced working environment for self and team using communication, flexibility and support, by strategically prioritizing and completing work projects and tasks.
• Supervises, coaches and develops direct reports through regular interaction and discussion of progress towards individual, department and organization goals.
• Identifies current and future training and growth opportunities for Direct Reports and engages direct reports in proactive and long-term career pathing discussions for high-performing individuals within the Relocation and Placement team.
• Conducts quarterly feedback sessions and yearly performance reviews.
• Focuses on developing team members’ soft and hard skills with a goal of elevating performance through active, actionable feedback.
• Provides a safe and compassionate environment for animals in our care, our staff, and for our clients by using low-stress handling techniques.
• Instills the guiding principle that everyone canand shouldactively support the animals’ behavioral and mental health in everything they do.
• Ensures that all team members have received training and mastered the skills to handle animals in a low stress manner, and that they implement these handling techniques consistently in all their interactions with animals.

Outreach and Engagement (20%)

• Promotes ASPCA tools and resources to partner organizations and internal staff to expand national relocation efforts.
• Schedules and facilitates meetings and training as needed in order to keep all internal and external participants informed, motivated and encouraged.
• Establishes, practices and maintains high standards and expectations for project(s) and positive relationships.
• Acts as a liaison as needed between source and destination partners to encourage communication and transparency.
• Solicits stories and photos of transported animals and provide information to other ASPCA departments as needed. As requested, writes stories for ASPCA social media, blogs, newsletters, etc.
• Works with the Senior Director to maintain and develop partner relations.

Exemplifies the ASPCA’s Core Values:

• Has Commitment and dedication to improving the lives of animals
• Demonstrates Ownership and feels responsible for outcomes
• Believes in Team that we are stronger together
• Seeks to Elevate others and reimagine what is possible
• Focuses on Impact, specifically making change for animals

Qualifications:

• Proficiency in AirTable strongly preferred, with the ability to create bases, tables and forms; edit forms; link records and change record types, use basic functions (sum, multiply, etc.); create link to share table; save table as CSV; ability to use automations a plus
• Proficiency in Microsoft Word, including using track changes and accepting changes, and changing layout and margins
• Proficiency in PowerPoint, including creating and formatting presentations
• Proficiency in Microsoft Excel including the ability to create and link sheets; format row height and width and wrap text; utilize basic functions (sum, multiply, etc.); has familiarity with Replace with feature; format dates; set print size, add tabs; sort; move data quickly between multiple sheets
• Ability to use DocuSign to create envelopes and send forms a plus
• Ability to quickly, calmly, and efficiently adjust to changes in direction and re-prioritize work.
• Excellent time management skills with the ability to prioritize multiple projects and be responsive to requests.
• Demonstrates care and concern for the safety and well-being of self, animals and others, especially during stressful situations.
• Strong written and oral communication skills.
• Strong interpersonal skills.
• High-level of animal handling skills/knowledge.
• Willingness to travel ~20% of the time, including some weekends.
• Must be able to lift, carry and move up to 50 lbs with assistance.
• When transporting animals, would need to kneel, navigate a narrow aisleway, pull crates out of the vehicle, etc.
• Must provide a valid driver’s license upon hire and pass a motor vehicle history check demonstrating a safe driving history. As part of the driving requirements of this role, must also pass a Department of Transportation Medical Exam.
• Must be able to drive 8+ hours as part of a team on transports.
• Fear Free certification is required within 60 days of hire
• Low Stress Handling University Silver-Level certification is required within six months of hire
• Incident Command System Certification IS 100, 200, 700, 800 is required within 90 days of hire

Education and Experience:

• High School Diploma
• Six years overall professional experience
• 4 years in animal welfare field; demonstrated familiarity with animal sheltering, animal health, care, behavior and animal welfare.
• 3 years experience providing customer service
• 3 years Program/project leadership and management
• 2 years people management experience
• Animal relocation experience preferred

Compensation and Benefits:
The applicable target hiring range for this remote role is based on where the employee works, which for remote roles is the employee’s primary location of residence, and its respective cost of labor. We have organized the U.S. varying costs of labor index into three geographic zones. As a point of reference, below, we have included our ASPCA locations by geographic zone to illustrate what the hiring range would be in each of the following areas.

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary ranges for this role are set forth below and may be modified in the future.

Zone 1 (For example, Asheville, NC; Champaign, IL; Columbus, OH; Gainesville, FL; Miami, FL; Oklahoma City, OK; Overland, KS; Union, MO; Weaverville, NC): $74,000 – $79,000
Zone 2 (For example, Washington D.C.; Los Angeles, CA): $82,000 – $87,000
Zone 3 (For example, New York, NY): $90,000 – $95,000

For remote positions, you can view which zone applies to you based on your location.

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Language: English (Required)
Education and Work Experience: High School Diploma (Required)

Our EEO Policy:
The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

About Us
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.