Senior Engineer, CRM

Position Title: Senior Engineer, CRM

Salary Range: $105,000 – $115,000

Department: Information Technology

Reports to: CRM Manager

Location: Remote

Schedule: M-F, 9-5 EST

Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

Position Summary:

Vibrant is looking for a Lead CRM Engineer to join our IT team as it grows. You will report directly to the Manager of CRM and assist with all functions of CRM programming and design. Your primary focus will be to learn and understand the CRM and its features and functionality. You will maintain the Salesforce CRM system including updates, enhancements, building reports, managing dashboards and security.

Duties/Responsibilities:

• Lead evaluations and improvement of best practices in both process and standards and recommend value added changes to existing coding practices, standards and tools.
• Contribute to the evaluation and improvement of best practices and standards in the analysis, design, development, test, modification and integration of the Salesforce CRM system.
• Maintain state-of-the-art awareness in areas of technical expertise – changes, advancements and improvements in Salesforce CRM systems.
• Assess severity of problems, determine corrective action, and resolve technical problems.
• Monitor end user usage of the system and perform daily administrative and user support tasks.
• Provide technical support to end users, diagnosing and resolving problems.
• Evaluate and configure CRM systems, and provide detailed end user documentation.
• Create documentation and procedures while maintaining best practices and following Vibrant’s methodology for development, installation, and maintenance.
• Manage and collaborate with product vendors and systems integrators on delivery of solutions.
• Collaborate with business partners on user acceptance testing.
• Work closely with project managers, UI/UX designers, other developers, and data analysts.

Required Qualifications:

• A Bachelor’s Degree and at least 5 years experience as a CRM Engineer or similar role (additional experience may be substituted in lieu of a degree)
• Fully understand CRM fundamentals and advanced features
• Experience supporting large-scale CRM implementations and upgrades
• Hands on CRM implementation, administration, maintenance, and optimization experience with a leading CRM (e.g. Salesforce or similar)

Required Skills/Abilities:

• Ability to communicate complex ideas, concepts, and processes effectively with other engineers and management.
• Strong, hands-on experience with Salesforce applications and contact center services.
• Ability to manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation.
• Architect, develop, test, maintain, and support integration solutions between Salesforce and other SaaS, custom, or on-premise software applications using REST API, custom connectors, middleware, custom built connector tools, and web services.
• Must be able to write technical specifications and documentation.
• Ability to meet deadlines while working in an evolving, complex, & fast paced environment.
• Familiarity with APIs
• Creative problem solver

Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks’ vacation, plum benefits, etc.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who come from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.

“Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address”