Senior Employee Experience Specialist

Senior Employee Experience Specialist

Location: United States

At Earnest, we believe in a world where paying for your education takes less time than earning your degree. Join us on our mission to empower anyone seeking higher education to reduce the total price tag of their degree, supercharge their ability to pay down student debt, and get on the right financial track fast.

A little background on Earnest: We’re a remote-first FinTech company with an accomplished team who believe consumer lending can be radically improved and are doing something about it. We are disrupting the trillion-dollar student loan industry by redefining what it means to be creditworthy. We created a company that combines data science, streamlined design, and technology to:

• Build products that simplify the lending process
• Personalize loans to suit the needs of our customers
• Engage with our customers through more human experiences

What makes an “Earnie” culture:

Earnest’s culture is as dynamic as the products we’re building and defining every day. We’re a fast-growing company, and that means we’re constantly integrating the new perspectives of every individual.

Earnies define our culture as:

• Earn Happy Customers
  • Our success comes from anticipating their needs and providing the solutions they’re looking for.
• Better is Better
  • The path to great means getting better every day. We push ourselves, and each other, to remain curious and think differently.
• PhD in Moving Fast
  • Our customers are tired of long wait times and large student loan bills so we constantly seek out ways to deliver faster.
• Passion for Challenges
  • Perseverance and optimism are just the start to take on the inertia of a national trillion-dollar problem.
• Impact is a Team Sport

• We maximize our impact when we act as one team.

Our Earnie’s are fun, innovative, and willing to roll up their sleeves to help their team succeed in a fast-paced environment. If this sounds like you, and you want to join us on our mission to radically disrupt a trillion-dollar fintech industry, keep reading to find out how.

As the Senior Employee Experience Specialist, you will report to the Head of Talent Management and: You will manage and execute on strategies to create a meaningful and inclusive employee experience and support culture-building to drive engagement for all Earnies. This role is highly visible and has a broad influence on all employees (all locations + remote) across the company. You will project manage new and existing employee engagement initiatives, through collaboration with stakeholders across the company. Given the level of collaboration across the enterprise, the person in this role will have demonstrated knowledge and experience in understanding and navigating cultural norms and be proficient in tailoring initiatives, communications, and actions accordingly.

What you will do:

Employee Experience

• Own and deliver a comprehensive employee onboarding program, from offer acceptance through the first 90 days. Coordinate all logistics of the OnBoarding program ensuring each Earnie has an amazing employee experience. Solicit feedback from new hires and hiring managers on the On-Boarding experience and report results and implement revisions to keep the program current and engaging
• Coordinate activities for the recognition program including shoutouts, years of service, and celebrations
• Lead and execute employee events including virtual and on-site retreats and team-building activities across all departments, and assist with company-wide events and parties.
• Collaborate with external partners to develop community service and volunteer opportunities for employees in their communities.
• Create, maintain, and publish weekly BuzzBoards.
• Track and maintain metrics on event/workshop attendance, engagement, and reports as needed.
• Complete special People & Culture projects as needed

Diversity, Equity & Inclusion

• Collaborate with the People team leaders to develop the DEI strategy, and form a leadership council.
• Help define measures of success, assist in the execution of strategic priorities, and report on results.
• Support the execution of ERG activities and events and calendar. This also includes organizing and running activities for larger events.

Workplace Operations

• Partner with executive assistants to coordinate operations support across the offices as needed for onsite visits
• Assist in activities supporting, repairing and maintenance of all Earnest facilities
• Monitor vendors and contractors to ensure services are completed
• Manage mail receiving and issuing including FedEx/USPS/UPS account management, shipments, and deliveries
• Participate in quarterly workplace training (safety, elevator, and building trainings) across offices

Experiences you will bring with you:

• 3 + years of experience in a People team role(s) with a progressive increase in responsibilities, preferably in a fast-paced and remote-first environment.
• Bachelor’s degree preferred, Human Resource Management, Psychology, Communications Degree or related field of study
• Strong written and verbal communication skills, comfortable in front of groups, and polished presentation skills
• Proven record of success in running effective onboarding and IDE-related programs
• A strong commitment to and appreciation of, a diverse, inclusive, and equitable workplace
• An orientation toward rolling up your sleeves and getting things done quickly and thoughtfully, with a knack for solving problems and spotting inefficiencies
• Ability to handle confidential information, and competing priorities in a fast-paced environment with moving targets
• Strong work ethic; ensure confidentiality of all appropriate communications
• Strong problem-solving skills, demonstrating initiative, follow-through, creativity, and flexibility
• Integrity and strong emotional intelligence.
• Experience and proficiency with Google Suite (Google Docs, Google Sheets, etc.)
• California law experience (common knowledge of the state/federal laws/regulations)

Enabling our employees to live their best lives. We offer a variety of perks and competitive benefits that include:

• Health, Dental, & Vision benefits plus savings plans
• Work anywhere in the U.S.
• Mac computers + work-from-home stipend to set up your home office
• Monthly internet and phone reimbursement
• Employee Stock Purchase Plan
• 401(k) plan to help you save for retirement plus a company match
• Robust tuition reimbursement program
• $1,000 travel perk on each Earnie-versary to anywhere in the world
• Competitive days of annual PTO
• Annual “my day”
• Pet insurance!
• Competitive parental leave
• Plenty of Earnest swag, optional in person team gatherings, picnics, celebrations, and plenty of fun virtual events