Senior Digital Experience Manager

Senior Digital Experience Manager
Redmond, Washington, United States
Multiple Locations, United States

Job number: 1585016
Work site: Up to 100% work from home
Travel: 0-25 %
Role type: Individual Contributor
Profession: Marketing
Discipline: Integrated Marketing
Employment type: Full-Time

Overview
Microsoft’s mission is to empower every person and organization on the planet to achieve more. Our Consumer Marketing team is transforming the way we reach and engage with our customers. We aspire to deliver more personalized, cross-channel, connected customer journeys across our apps and services – but we need your help!

The Consumer Growth Engine is a digitally-centric marketing team focused on delighting customers with relevant, timely, personalized communications to help them grow excitement in purchasing and getting more value out of Microsoft products and services.

This Senior Digital Experience Manager is at the forefront of determining how we create world-class customer journeys across marketing channels and leveraging artificial intelligence (AI). Your focus will be to determine the best moments that matter for customers while helping to promote some of our most exciting products: Bing Chat and Edge. You will also need to share results across our business stakeholders and leaders while achieving key performance results.

This role is an opportunity with high impact and visibility, and you will play a key role in building relationships with customers, improving products, and ensuring that our customers have a connected experience wherever they are.

Qualifications
Required/Minimum Qualifications

• Bachelor’s Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 3+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related work experience
  • OR equivalent experience.

Additional or Preferred Qualifications

• Bachelor’s Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 5+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related experience
• OR Master’s Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 2+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related experience
• OR equivalent experience.
• Experience in creating executive presentations and white-papers.
• Experience with building campaign strategy within marketing channels (ex. In-product, email, etc.) and driving execution.
• Focus to improve customer experience, gain efficiencies and improve performance.
• Experience leading virtual teams across organizational lines and networking/relationship management.

Integrated Marketing IC4 – The typical base pay range for this role across the U.S. is USD $101,200 – $194,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $130,000 – $213,200 per year.

Certain roles may be eligible for benefits and other compensation.

Responsibilities

• Create and revise customer-first strategy for wholistic customer journey across a variety of our Consumer Marketing products (Bing Chat, Edge, and Microsoft Network (MSN)).
• Lead the Integrated Marketing Pod that brings together strategy, execution, and experimentation. Create plans across Pod (learning plan, all up calendar, etc.) and cross-Pod initiatives (ex. Multi-product promotion aligned to the customer journey).
• Business coordination & read-out to business stakeholders and leaders within marketing and engineering.
• Forecast metrics in partnership with analytics team and execute to meeting targets.
• Build in-product and email campaigns in partnership with execution team.
• Lead and participate in pilots on support innovation and improvements.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.