Senior Client Success Manager

Title: Senior Client Success Manager (Remote based anywhere in US)

Location: Remote United States of America

At Pitney Bowes, we do the right thing, the right way. As a Senior Client Success Manager (Remote based anywhere in US) for Pitney Bowes, you can too.

You are:

A performance-driven contributor who can manage and grow an existing book of business and take on the challenges of new clients added to the portfolio. You are a loyal individual who can foster deep rooted relationships, understand, and overcome the business challenges faced by our clients, and provide a strategic vision for their growth.

You will:

• Manage and grow an existing client portfolio spanning line of business (LOB) including Fulfillment, Delivery, Returns, Cross Border, and Digital Shipping.
• Conduct regular quarterly business reviews (QBRs), review performance metrics, outline and implement strategies for growth and service optimization.
• Identify and pursue cross sell opportunities in conjunction with the sales organization
• Negotiate contractual elements as required (e.g., renewals, request for proposal s (RFP s), rates & fees, etc.), minimize and mitigate churn.
• Onboard and provide excellent service to new clients to the Pitney Bowes services platform.
• Collaborate & partner across business units to bring forward the best client experience possible.

As a Senior Client Success Manager, you have:

• Minimum 7-10 years of experience in a client-facing role, focused on the mid-to-enterprise level merchant base in a highly dynamic, fluid, and highly competitive environment.
• Bachelor s degree in Business or related field
• A proven history in managing and growing clients ranging from $30M to $80M in annual recurring revenue (ARR).
• Knowledge in the ecommerce ecosystem and specifically, the post purchase experience.
• A solid foundation in logistics and cross border ecosystems, and a comprehensive understanding of key performance indicator s (KPI s) leveraged to derive insight across anything Ecommerce, Shipping, and Experience.
• A focus that fosters doing the right thing the right way for clients, colleagues, and the organization.

We will:

• Provide the opportunity to gain experience and further develop your career.
• Offer an inclusive environment that encourages diverse perspectives and ideas.
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization.
• Offer comprehensive benefits globally