Senior Associate of Social Media Community Management

Role: Senior Associate of Social Media Community Management
Reports to: Senior Social Media Manager
Division: Marketing, Communications, and Content
Location: This role will be remote in the continental US, Alaska, or Hawaii
Hours: Full-time
Salary Range: $68K – $73K

The Trevor Project is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact accommodationrequest@thetrevorproject.org.

About Trevor
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ young people. We are a non-profit that provides 24/7 life-saving support via phone, text, and chat. We also operate the world’s largest safe space social networking site for LGBTQ youth, and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.

Overview of the role
The Senior Associate of Social Media Community Management is vital to managing The Trevor Project’s growing social media presence as a leader in LGBTQ mental health and suicide prevention. Reporting to the Senior Social Media Manager, you will advance Trevor’s mission via social media communication. You will manage online communities, moderate conversation across platforms, including Facebook, Instagram, Twitter, and LinkedIn, and post comments/DMs in response to various messages on these platforms.

Who You Are

• Experienced. You have experience delivering dedicated social media communications for a brand or organization in the past, with proven success with branded writing and audience engagement. You have proven success in creating messages for a wide variety of intersectional identities, with demonstrated awareness and sensitivity of issues impacting all of our audiences, including issues, influencers, and media that are relevant to them.
• Collaborator. Recognized success in creating relationships with cross-functional teams from varying levels, working closely with colleagues to brainstorm ideas, discuss pros/cons, and develop ways forward.
• Communicator. Demonstrated ability to articulate thoughts and ideas clearly and effectively in written and oral forms to audiences inside and outside of the organization, with proven results in writing short narratives with appropriate spelling and grammar, and proofing to ensure appropriate context, content, and delivery.
• Service delivery and adaptability. Proven focus on proactive and inclusive issue resolution and continuous improvement for all systems and processes.
• Mission and Culture Aligned: Demonstrates awareness and support for The Trevor Project’s mission and vision: to end suicide and address mental health crises in the LGBTQ youth community, and create a world where all LGBTQ young people see a bright future for themselves.
• Creative listener. You have a mind for crafting responses that speak directly to the heart of a topic while staying within a brand voice. You listen to the feedback we receive from our audience, and the dialogues happening in the communities we serve, to gain ideas and perspective for how to better communicate with our audience.
• Organized and efficient. You know how to get things done and feel comfortable with the fast pace of managing multiple social media platforms daily. You can communicate clearly and concisely. The moment you see a problem, you quickly come up with solutions and then implement them.

What You’ll Do

• Contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people, while fostering an inclusive approach to your direct work and engagement with Trevor colleagues across the organization
• Bring professional and lived experience working in online community management to moderate conversations and handle customer service on our social channels
• Listen to the dialogue online and make note of any current events or issues that should inform how The Trevor Project shows up in the conversation
• Learn new social media features as they are released by platforms and utilize them in day-to-day social media management
• Handle daily customer service, including common volunteer and donor questions and LGBTQ youth looking for crisis services and resources
• Track prominent fundraisers and talent outreach, connecting interested parties with our Comms team or Development team to follow up
• Identify hot topics, breaking news, and urgent issues within The Trevor Project’s social sphere and know when/to whom to escalate a situation.
• Support the Advocacy & Government Affairs department’s media outreach efforts by engaging our audience around current issues and calls to action
• Own The Trevor Project’s library of responses and work alongside our social media team to ensure all external communications adhere to safe messaging standards and best practices for talking about mental health, suicide, and LGBTQ identity
• Identify emerging influencers, micro-influencers, artists, and talent that are popular with our audience to follow and engage
• Some evenings and weekends may be required on an on-call basis
• Other relevant tasks, duties, or special projects as assigned

Why Trevor

• A career that truly makes a difference in the lives of LGBTQ young people–every single day
• Comprehensive health insurance, including coverage for various gender affirmation surgeries (and we pay 100% of your premiums for medical, dental, vision AND basic life insurance)
• Flexible Spending Accounts
• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• Generous vacation and 12 paid holidays (one of our holidays is Harvey Milk Day!) plus two floating holidays , and three half-day Fridays during the summer
• Pet insurance
• Remote work from the continental US, Alaska, or Hawaii (we provide the technology, a monthly internet reimbursement, and a reimbursement to outfit your work-from-home space!)
• Professional and Learning Development Trainings/Education: including a professional subscription to LinkedIn Learning, providing access to more than 13,000 high quality on-demand courses.
• Online Subscription to Headspace, a digital mindfulness and meditation platform

$68,000 – $73,000 a year

The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. The Trevor Project complies with all applicable laws.