Senior Account Manager

Senior Account Manager (Remote)

UNITED STATES – REMOTE

COMMERCIAL ACCOUNT MANAGEMENT

FULL TIME

At Bluesight, our mission is to create groundbreaking medication intelligence solutions that increase efficiency, safety and visibility for health systems and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company with a start-up ‘vibe’ but over 1,000 customers tracking medications using our proven solutions.

We’re looking for an Account Manager to grow trusted relationships with and ensure the long-term success of our hospital customers. They will own the contractual relationship with customers, facilitate on-time contract renewals, identify and execute on business expansion opportunities, and manage all customer contractual inquiries. Account Managers will also coordinate with the broader Bluesight team to ensure customers continue to derive value from our products.

Commercial Responsibilities

• • Maintain and exceed quota goals set for net retention rates, upsell/cross sell expansion revenue, and lead generation
  • Demonstrate strong organization to manage all renewal and upsell/cross-sell timelines through completion, proactively develop contract proposals that align with Bluesight’s goals and policies, effectively negotiate contract terms, ensure all contracts are renewed before contract expiration, and adhere to AM processes and commercial pipeline stages
  • Document all communication and progress within Bluesight’s CRM suite, including Salesforce, ChurnZero, and Ironclad.
  • Fully own and lead renewal diagnostic and contractual calls, effectively communicate contract terms, path to value, and position Bluesight for a positive contract outcome
  • Ability to accurately forecast customer renewal pool for future quarter and year, calculating best and worst case outcomes based on contract value and customer health
  • Lead quarterly account review sessions with Bluesight Commercial Leadership to communicate customer risk, overall health, and areas of business expansion

Develop Executive Relationships and Present Executive Business Reviews (EBRs)

• • Develop and maintain executive-level relationships with customers, effectively working with C-suite stakeholders to increase utilization and value of Bluesight applications, document and communicate ROI from Bluesight partnership, and drive additional revenue opportunities
  • Conduct quarterly business reviews with executive-level stakeholders of all assigned customers, and ensure all value assumptions remain valid and the relationship is producing value and return for the customer
  • Proactively analyze gaps between current state and optimal state and effectively communicate recommendations that lead to value
  • Identify areas of renewal risk through the use of targeted questions and inquiries

Customer Service Responsibilities

• • Be knowledgeable in the entire product suite/all lines of business, function as the lead contact and advisor to customers about solutions, best practices, and guide them to the right person/team to support them as needed for specific requests.
  • Influence future lifetime value through higher product adoption, user growth, customer satisfaction, documented ROI and overall health scores.
  • Identify customer expectations and desired outcomes at the different levels/roles within the organization and ensure Bluesight’s service and value are aligned to these goals
  • Acquire and maintain customer references
  • Monitor and respond to NPS survey feedback and Customer Health scores

$95,000 – $105,000 a year

The standard base pay range for this role is $95,000 – $105,000 when annualized. In addition to base pay this position is eligible for uncapped commission when hitting and exceeding quota. Actual amounts and salary will vary depending on position offered, experience, performance, and location.

This position is a remote position and open to applicants in the continental United States.

Why Bluesight?

Bluesight’s culture is built on innovation and teamwork. There’s room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industryand have fun doing it. We truly believe that where you work and what you do matters. Join us as we revolutionize the hospital pharmacy landscape!

-Competitive salary

-Time off when you need it unlimited vacation days!

-Generous insurance coverage

-401k program with a company match

-Employee stock options

-Fun, collaborative culture!

EOE AA M/F/VET/Disability

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.