RFP Training Lead

RFP Training Lead

Location Virtual, US

Category

Sales & Business Development

The RFP Training Lead within the US Commercial RFP Strategy & Operations team is an integral position that fosters growth and develops knowledge across all RFP-focused roles, including Presale and RFP Q&A teams. This individual demonstrates a superior knowledge of Cigna’s business, segments, selling strategies, and proposal processes, acting as a coach and subject matter expert while also facilitating advanced-level trainings in partnership with other experts at all levels as needed to achieve deliverables.

The RFP Training Lead is accountable for educating and mentoring new and experienced RFP staff, and also partners closely with peers and management to drive change and manage process improvement projects. The RFP Training Lead owns the planning and delivery of ongoing trainings regarding new Cigna products, processes, and strategies, as well as targeted removal of any widespread knowledge gaps that may be identified as trends by management.

Responsibilities of the RFP Training Lead include:

EDUCATING AND MENTORING RFP STAFF

• Develops and facilitates new hire and existing staff training program across all roles within US Commercial RFP Strategy & Operations, fosters the development of the experienced, front-line RFP staff’s critical thinking, writing, and proposal project management skills when managing complex proposals.
• Creates and updates training materials that reflect current products, processes, and segment-specific information as well as identified improvements based on feedback.
• Manages new hire performance during the training program to ensure learning goals and expectations are understood and met, meeting regularly with management as needed.
• Effectively communicates feedback on new hire training performance to management team, including individual and aggregate learning status and any additional training opportunities.
• Maintains up-to-date knowledge of Cigna products and services, adapting training curriculum to the needs of each training class to ensure engagement and understanding based on the audience.
• Provides hands-on guidance and coaching to develop new hire consultants to the point that they can demonstrate they can independently manage the proposal process.
• Provides direct mentorship through live case work, offering positive reinforcement and constructive feedback through reverse job shadowing to ensure each new hire achieves critical milestones in the learning process.
• Maintains a consistent feedback loop and effectively communicates feedback to fellow trainers and management team, including learning status, concerns, opportunities and next steps.
• Conducts reviews of case work for new hire trainees prior to release to customer, ensuring accuracy, consistency and adherence to SOPs and guidelines.
• Utilizes trend results to suggest continuous improvement opportunities to be addressed through coaching and mentoring.
• Supports good decisions and results through effective coaching and support of knowledge, skill set, resources, and applications of technical workflows, processes and tools.
• Directly involved in completing operational reviews and providing expertise and guidance on technical or procedural issues during live case mentoring.
• Efficiently and effectively transitions new hires into a position of independence within their respective teams.

LEADING IMPROVEMENTS & DRIVING POSITIVE CHANGE

• Continuously seeks to drive efficiencies in the training process to maximize the value of these resources to improve results.
• Partners with management and team leads to address any current or new product and program training needs based on any gaps or trends identified through front line proposals managed.
• Supports, educates and reinforces the workflows, processes, tools for experienced front-line employees for complex proposals and any new products/programs.
• Demonstrates direct support for any training initiatives and improvement projects being led within the team as well as more broadly across RFP Strategy & Operations.
• Enhances training curriculum to address product enhancements and process improvements.
• Maintains proficiency in various RFP roles to provide immediate assistance to RFP teams in support of core business when need is critical. Critical support may include leading live RFP work as needed, in accordance with all required SOPs.
• Leads project work that supports organizational goals and improves process, people or product, driving completion of project deliverables within agreed upon timelines.
• Consistently makes recommendations to management regarding the solution to issues with process or improvements towards supporting overall business needs, remaining involved in solution creation as needed through testing, tracking, and implementation.
• Demonstrates consistent ongoing customer focus, including by embracing the role of the proposal as a selling document and finding ways to improve selling techniques through the art of completing quality proposals.

QUALIFICATIONS

You may be just the candidate we’ve been looking for if you are:

• A motivated and hard-working self-starter
• Knowledgeable about Cigna’s business, products, services, processes, and tools
• A current or former RFP professional who is proficient in the sales process
• Passionate about selling the value of Cigna’s suite of products and services
• Highly organized, and with a demonstrated attention to detail
• Energetic and communicative with strong interpersonal skills
• A problem solver with critical thinking and decision-making ability
• Resourceful and can navigate the organization quickly to get answers and/or expertise
• Able to operate independently with minimal direction from management
• Willing to roll up your sleeves and get the job done
• Open to stepping out of your comfort zone to work on something new
• Interested in working in a collaborative environment to drive positive change
• Able to lead and support improvement projects as needed
• Not intimidated by areas that may be new or unfamiliar
• A fast learner who can effectively develop and impart expertise

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 63,300 – 105,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.