Possible expired job

This job was posted a year ago and may be expired now. If that's the case, you can browse similar jobs here. Apologies for the inconvenience.

Representative, Customer Service Operations

Representative, Customer Service Operations

US-Nationwide-FIELD

Full time

20121865

What Customer Operations Support contributes to Cardinal Health

Responsible for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, customer service operations enhances the customer experience by leveraging inbound and outbound channels.

Remote, Full Time

Shift: Monday-Friday 10am-6:30pm EST

Qualifications

  • High school diploma preferred
  • Prior computer experience using Microsoft Office systems required
  • Previous call center experience preferred
  • Demonstrates a customer-centric advocacy mindset
  • Strong communication skills, both written and verbal

Responsibilities

  • Offer professional and timely service as a representative of Cardinal Health at-Home
  • Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
  • Provide problem resolution for order issues in a timely manner
  • Demonstrate excellent communication skills
  • Must be able to multitask in a fast paced environment
  • Team-oriented mindset
  • Demonstrate a passion for healthcare
  • Strong organizational skills and attention to detail

What is expected of you and others at this level

  • Applies acquired job skills and company policies and procedures to complete standard tasks
  • Works on routine assignments that require basic problem resolution
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Consults with supervisor or senior peers on complex and unusual problems
  • Team player
  • Being able to problem solve and take initiative
  • Ability to work overtime when needed

Anticipated salary range: $15.00-$21.84

Bonus eligible: No

Benefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD