Renewal Support Specialist

Renewal Support Specialist

Location USA Work at Home United States of America Category Research & Analytics Job Id R1415510

Job Title:

Renewal Support Specialist

Job Description

Concentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent and technology. We combine human-centered design, powerful data and strong tech to accelerate CX transformation at scale.

The Catalyst Team is seeking a Renewal Support Specialist to join our full-time team as full-time employee.

Responsibilities:

• Improve Partner behavior on Intent Capture (NEW vs. RENEW)
• Improve Organic Renewals through CCW-R and SUB UI through partner enablement.
• Support Partners to identify the right renewal reference during Quoting.
• Validating ATRs, Renewal References, and requesting correction of invalid data
• Create Quotes & attach Quotes to Opty’s
• Notifying Renewal Managers when CCW-R/SUB-UI were not used for renewals by Partners.
• Support top iACV and attrition deals.

Qualifications:

• 2+ years of business experience
• Advanced Excel skills using Pivot Tables, vLook-ups and Macros
• Strong verbal and written communication skills

#ConcentrixCatalyst

Location:

USA, NC, Work-at-Home

Language Requirements:

Time Type:

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.