Renewal Specialist Manager

Renewal Specialist Manager

Location: Remote

About Airship

At the dawn of mobile apps, Airship powered the first commercial messages and then expanded its data-led approach to all re-engagement channels (mobile wallet, SMS, email), app UX experimentation and feature release management.

Now, with Airship App Experience Platform (AXP), brands can create and adapt native app experiences on their own with no ongoing developer support or app updates required.

Having powered trillions of mobile app interactions for thousands of global brands, Airship is proud to be at the forefront of what has become the digital center of customer experience, loyalty and monetization mobile app experience (MAX).

Learn more about Airship here: Airship Newsroom + Airship Customers

About You

As a Renewal Specialist, you will support the Revenue Team in driving a high volume portfolio of customer renewals proactively and at scale. The ideal Renewal Specialist is an experienced professional with an understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal experience for our customers.

This important role will report up to our General Manager Customer Success in North America. This role has flexibility to work remotely, but will need to be able to come into the office as required for training and business needs.

Responsibilities:

• Prepare and deliver high-volume renewals while handling continual customer requests and internal queries
• Work directly with customers to negotiate the renewal, including pricing and service term discussions
• Understand and align customer’s business needs and goals to generate renewal quotes
• Ensure that renewals are closed on a timely basis
• Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics
• Liaise with customers to ensure POs and order forms are accurately completed
• Maintain high levels of data quality in our CRM tool through attention to detail and comprehensive updates
• Proactively recognize issues that may impact a renewal and quickly identify resources to help resolve the issue(s)
• Work with an assigned territory of accounts and/or manage the routing and work allocation across teams using Salesforce
• Perform other duties as assigned

Experience and Skills:

• 2+ years B2B SaaS experience; familiarity with SaaS renewal motions
• Ability to handle multiple tasks in an efficient and professional manner
• Experience working through pre-set processes, while also seeking efficiencies in improving processes
• Strong sense of urgency and efficiency in completing work within set deadlines
• Negotiation skills with experience driving contracts to completion is preferred
• Experience analyzing complex problems, developing recommended solutions, and/or managing risk
• Motivated by an entrepreneurial mindset and comfortable with ambiguity
• Comfortable working in a fast-paced and dynamic environment
• Experience working with Salesforce or other CRM systems
• Excellent organizational and time management skills
• Proven track record of meeting and exceeding goals

Airship’s Talent Commitment

At Airship, we are committed to Attracting, Retaining and Growing Top Talent. To do so, we strive to make our innovative digital-first organization a great place to work and provide employees with compensation that is aligned to our Company mission and values.

Our culture is one of High-performance, Accountability, and Team Collaboration, and our Compensation structure is designed to reflect that.

Compensation at Airship
Airship’s compensation is determined by a variety of factors including market data, experience ladders, and geographical location. The starting salary range for this position is: $62,500 – $66,500 per year. Some roles may also be eligible for commission, bonus, competitive equity packages and other performance incentives. In addition, we also provide an extensive suite of Benefits offerings as part of our Total Rewards approach to compensation.

CCPA disclosure notice here.

Benefits at Airship

Workplace Flexibility (Fully Remote Option) + WFH stipends + Medical, Dental, & Vision Insurance (PPO/HSA Options) + Mental Health Benefits + Open PTO Policy (take the time you need) + 401(k) Retirement Plan w/a match + Stock Options + Professional Development Program + Mentorship Program + Employee Resource Groups + Culture Club + Supplemental Benefits (Life Insurance, Short/Long-Term Disability, Flexible Spending) + Parental Leave + Employee Assistance Program + Referral Bonus Program.

Disclaimer

Duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands and may be amended at any time at the sole discretion of the Employer.