Product Operations Manager

Product Operations Manager

Remote, United States

Regular

Product

About Pinterest:

Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.

Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more.

The Ads Product Operations team leads programs where new priority features are validated with users via alpha and beta programs. Running incubation programs is a key way we are able to establish product, operational, and marketing launch readiness, allowing us to test all aspects of our work in advance of prime-time. We’re looking for a passionate Product Operations Manager who can be the voice of the customer during validation and lead launch readiness activities. This role works as the right-hand person to the Product Marketing Manager, Product Manager, and Eng lead, to drive an effective and efficient incubation phase and ultimately drive towards stronger user adoption post-launch.

What you’ll do:

• Project manage delivery and launch of innovative ads technologies i.e. ad formats and ad serving/targeting features, products and solutions.
• Lead multiple projects simultaneously, with aggressive timelines.
• Partner with product marketing, sales, engineering, product, and biz analytics teams to test Pinterest’s new ad offerings.
• Partner on strategy and solutions that may be net new, while also using proven playbooks and checklist for running the end to end program, be it for an alpha or beta.
• Work directly with the Sales team to support advertiser onboarding and campaign setup (including A/B testing).
• Triage, resolve, and escalate bugs identified by advertisers and answer incoming questions from Sales for alpha and beta products.
• Document user feedback and feature requests and assess sales readiness of alpha and beta products.
• Analyze / query / develop product insights to share with cross-functional team members as evidence in support of what is and is not working for customers.
• Address gaps in product readiness and ensure smooth handoff to customer ops / support teams.
• Develop, pilot and drive standardization around new program processes, and leverage tools to accelerate team velocity.

What we’re looking for:

• Demonstrated experience collaborating and influencing cross-functional partners with data to improve end user experience, and launch high quality products

• 5+ years experience in technical operational roles
• Demonstrated experience developing and troubleshooting ad products from an operational lens
• Demonstrated experience developing / updating and evangelizing operational processes to drive efficiency and grow throughput at the team/group/org level
• Solid project management skills
• Working knowledge of SQL, experience deriving meaning from data, and presenting data findings.
• Experience with roadmap, project management, or collaboration tools or wikis like Asana, JIRA, or similar.
• Organizational wizard with strong attention to detail.
• Experience working in a fast-moving environment, managing multiple projects within tight deadlines.
• Action-oriented collaborator who can effectively communicate and work with people across different teams, roles, and functions.
• Ability to operate effectively and autonomously in time-critical ambiguous situations with minimum guidance.
• Excellent written and verbal communication skills, including the ability to work with technical and non-technical individuals and present at meetings or trainings.

This position is not eligible for relocation assistance.

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At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

US based applicants only

$114,000$200,000 USD

Our Commitment to Diversity:

Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic under federal, state, or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require an accommodation during the job application process, please notify accessibility@pinterest.com for support.