Product Manager, Customer Onboarding

Product Manager, Customer Onboarding

Location: Remote-Global

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

• Develop, own and communicate the vision for our company core team to help build a multi-product HR platform at Remote
• Drive the product strategy and maintain a prioritized roadmap shipped via a series of iterative improvements that help advance key metrics related to our team’s goals
• Collaborate with Product Design, Engineering and Go-To-Market teams to bring product through all phases of product development including ideation, design, development, product rollout and launch
• Manage customer sign-up, profile and hierarchy design and architecture, which allowing other products to easily plugin to use the existing data and expand where necessary
• Collaborate with legal, finance, marketing, sales and customer support to design a customer experience that meets their needs and exceeds customer service expectations
• Conduct market research to inform product strategy, measure performance against key indicators, and inform future improvements

What you bring

• Previous experience in Product Management, along with previous experience in onboarding or product-led growth for multiple products, ideally at a global scale.
• Experience building company hierarchy and integrating 3rd party systems for sales, marketing or product-led growth integrations.
• Solid understanding of customer sign-up, try before you buy, up-sell, cross-sell, a-ha moments and getting to value for new customer sign-ups.
• Excellent communication and collaboration skills across different teams and departments to ensure that we satisfy customer and business needs
• Great judgment to make strategic (what to prioritize) and tactical (feature scope) decisions
• Data-driven product manager with experience setting and tracking goals to achieve results (experience with Mixpanel advantageous)
• Familiarity with HR technology or related industries is a plus

Practicals

• You’ll report to: Group PM ****
• Team: Product
• Location: Anywhere in the World
• Start date: As soon as possible

Remote Compensation Philosophy

Remote’s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

For U.S. applicants: Across all US locations, the base salary range for this full-time position is $114,000.00 to $136,800.00 and equity. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

We offer a generous benefits package to all full-time employees. Currently in the U.S. this includes: 401(k) plan + employer match, flexible paid time off, paid sick leave in excess of local requirements, parental leave, FSA, HSA, health, dental and vision plans. Click here for more information on our global employee benefits.

Application process

1. Interview with recruiter
2. Interview with future manager
3. (async) Product exercise and review with a peer
4. Interview with colleague(s)
5. Interview with Director of Product
6. Prior employment verification check

#LI-DNI

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

• work from anywhere
• unlimited personal time off (minimum 4 weeks)
• quarterly company-wide day off for self care
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

1. Please fill out the form below and upload your CV with a PDF format.
2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

Need help? Email hiring@remote.com