Product Manager

Product Manager

Remote

Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview

As a Product Manager, you will partner with all areas of the organization to interpret, document, prioritize, and drive requirements from inception to delivery. You will have a key role in the design process, working with cross-functional teams of Designers, Software Engineers, Hardware Engineers, and QA Engineers to build intuitive workflows, immersive experiences, and comprehensive integration tools. You will work with Sales and Marketing to position product capabilities and define KPIs to assess product performance. You see the big picture, while thriving on the details needed to drive day-to-day progress. As the voice of the customer champion, you will represent our customers in day-to-day decisions made at the engineering and delivery levels. Once launched, you will enable our client-facing teams to be able to communicate these exciting new capabilities to the market.

The focus area for this position is with our Devices team where you will work on software solutions that enhance and augment our award-winning Amwell device portfolio, as well as device solutions from key partners that integrate into our ecosystem.

If you have a passion for solving complex problems and driving healthcare innovation, we’d love to hear from you.

Core Responsibilities

• Collaborate with our client-facing teams to understand and validate new enhancement requests from clients
• Work with product leadership and other product managers on product initiatives in the backlog and on the roadmap
• Work alongside Product leadership to manage product lifecycle processes from concept, to delivery, to sunset
• Seek user feedback to uncover new needs, gain deeper insights into new requests, and solicit feedback on recently released enhancements
• Be the voice of the user within the engineering teams, clearly articulating user needs and customer goals, and translating them into technical solutions that map back to solving a user problem or job
• Actively work with the team to decompose epics/features into user stories that are granular enough for the team to estimate and work on
• Participate in relevant agile and product development ceremonies
• Educate users and internal stakeholders on new features and enhancements, and create and/or contribute to relevant internal and external communications
• Coordinate and work with cross-functional teams to ensure product launches are successful
• Be the expert and go-to person for your initiatives. Manage communication of product initiatives both internally and externall

Qualifications

• 5+ years in Product Management or related field
• 3+ years working with software products, healthcare experience a plus, especially in an enterprise B2B setting
• Excellent written and verbal communication skills
• Proven ability to influence cross-functional teams without formal authority
• Desire to work in a fast-paced software environment (agile experience preferred), and an ability to execute against aggressive timelines
• Knowledge of wireframing and/or prototyping tools a big plus
• Ability to juggle multiple projects with varying degrees of priorities
• High energy level, enthusiastic, and eager to do what is necessary to be successful
• Understanding of digital video or audio devices and services and related features, including user interfaces and applications, highly desired
• Experience with IoT devices or medical devices desired
• Bachelor’s degree from an accredited university required. Bachelor’s degree in an engineering, software development, or related field highly desired

Additional information

Your Team:

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars – our Workplace, our Workforce and our Community.

Amwell is a “virtual first” workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are! Amwell has collaboration spaces in Boston, Tysons Corner, Portland, Woodland Hills, and Seattle.

• Unlimited Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance