Payroll System Administrator

Payroll System Administrator

REMOTE

Manila, Metro Manila, Philippines

CX Delivery (Managed & Guided Implementations)

Full time

Forecast-Managed Imps#32

Description

About us

Employment Hero is an Australian tech unicorn – valued at over $1.25 billion. Our world-class software is the easiest way for small and medium-sized businesses to manage HR, payroll, employee engagement, and benefits. We’ve grown 100% year-on-year since our inception in 2014, and now service over 200,000 businesses and 1 million+ active users globally. We have exciting growth plans for 2023 and beyond, powered by our mission of making employment easier and more valuable for everyone.

We take a Remote First approach with our team. Employment Hero can hire across the world, so long as candidates have eligible working rights and are in a suitable timezone to their colleagues. If you’ve got the skills for the role and the passion for our mission then we want to hear from you!

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

About the role

Payroll Systems Administrators are responsible for interpreting client information and configuring the payroll product to suit each individual business requirements. They also offer support to their squads throughout all pivotal stages of the project timeline including scoping, configuration, testing and generalist customer support as needed.

You will work with Payroll Implementation Specialists and Project Managers to deliver great outcomes for our customers, by ensuring accuracy and correctness in interpretation, configuration of data obtained from clients going through the implementation process, as well as customer satisfaction.

You will be managing many projects at any one time. Our platform and our business is constantly changing, therefore, to be successful, you will need to communicate effectively, prioritise tasks, and drive great outcomes.

Responsibilities

• Ensure customer requirements are configured, tested and interpreted accurately in the Employment Hero payroll platform.
• Assist the CX Delivery teams with administration support, product troubleshooting and answering client queries.
• Coordinate with internal teams for successful project delivery required throughout the lifetime of each project.
• Ensure project tasks are completed on time and with accuracy.
• Ensure the data in our internal business management systems (e.g. sales, support, project management, time tracking) is accurate and current.
• Constantly review and improve our delivery processes.

Requirements

• Written and verbal communication skills in English.
• Willingness to learn legislative payroll requirements pertinent to country being implemented.
• Experience using payroll system(s).
• Time management.
• Project management.
• Analytical and critical thinking.
• Payroll processing experience is a plus!

Benefits

• Self, health, wealth and happiness programs
• Remote first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning & development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Social events to get to know your new colleagues
• Employee Share Option Program: be an owner of Employment Hero!

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