Payroll Specialist

Payroll Specialist

locations

US-Remote

time type

Full time

job requisition id

REQ-2022-615

OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and moreall to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. OneSource Virtual: let’s make the day more doable. Find your company’s solution at www.onesourcevirtual.com.

Position Summary/Objective
The Payroll Specialist will be responsible for providing managed payroll administration services and Workday payroll processing support to a book of clients, and will manage multiple projects with various deadlines in a fast-paced work environment. This position resides in a customer team environment and, in addition to supporting named customers will also support all customers across all service levels as the leaders and business deem necessary. In addition to day-to-day support, Workday payroll configuration and year-end support is required.

Essential Functions/Duties/Responsibilities
Act as named Specialist for Managed Payroll and Payroll Administrative customers; and, support other OSV payroll, tax and garnishment customers as needed within the service team
Provide guidance and instruction in accordance with OneSource Virtual (OSV) Standard Operating Procedures (SOPs) to OSV customers on the Workday platform
Follow daily standard operating procedures and processing checklists outlining workflow
Manage and respond to cases daily to ensure service level agreements and high client satisfaction levels are being met
Support customer via phone as required
Respond to internal escalated cases from payroll team and other internal stakeholders
Manage the timely resolution of customer issues including handling customer escalations, perform and document Root Cause Analysis and implement remedial procedures to close gaps identified
Conduct monthly customer check-in calls
Initiate and maintain customer relationships, including having frequent direct customer contact
Lead scheduled weekly, monthly and quarterly client calls; participate in new client transition and other service area calls as needed, such as Tax
Configure basic to medium complex Workday pay components, deductions and run categories
Support the year-end process
Troubleshoot quarter and year-end audit reports and make recommendations to customers
Maintain established accuracy and timeliness service level agreements
Meet quality and production metrics and scorecards
Generates on-demand payments as requested
Maintains payroll services support documentation
Works extensively with peers and customer teams to collaboratively support customers and resolve requests
Contribute to a positive, collaborative work environment
Follows all security protocols to safeguard confidential, proprietary, and/or customer data
Assist with special projects as needed

Competencies
Excellent critical thinking, consultative, and problem-solving skills
Strong communication skills with emphasis on outstanding customer service
Flexible in a changing environment
Strong organizational skills with ability to multi-task and support multiple customers effectively
Strong collaboration skills to support collective goals
Detail Oriented with good time management skills and accuracy
Ability to establish and maintain effective working relationships
Strong analytical, data entry and research skills
Self-directed management of workload with ability to meet tight deadlines and competing demand
Use tact and discretion in dealing with customer information
Excellent problem solving and mathematical skills
Strong understanding of payroll processes and procedures
Exercises independent judgment and a sense of urgency

Supervisory Responsibility
This role does not have any supervisory responsibilities

Qualifications and Experience
Associates degree or higher preferred
Fundamental Payroll Certification (FPC) required (at time of hire or within 12 months); CPP preferred
3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting
3 + years Customer Experience, or proven skills to operate at this experience level
Advanced Proficiency with the Microsoft Office suite, including Microsoft Word and Excel
Demonstrated logical Payroll thinking
Consultative mind set with a heart of a teacher
Experience with and understanding of Payroll Taxes
Experience with intermediate Payroll configuration
Strong understanding of Payroll Compliance
Year-End Support and W2 Consultation experience
Multi-Jurisdiction tax and/ or Payroll Year End Adjustments experience
Flexibility of hours to meet customers needs
Strong written and verbal communication skills

Preferred Skills
Experience in an outsourcing environment, payroll or tax
Systems Implementation experience
Workday Payroll experience
Accounting / Book Keeping / GL experience
Experience with Salesforce programs

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.