Order Entry Representative II

ORDER ENTRY REP II

Opened Recently

Location WFH, United States of America

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Provide timely and accurate processing of orders in both the Local & National space. Builds strong relationships with all aspects of the sales and delivery process all the way through to billing. Order Entry is involved with the development and roll out of new systems and products with partnering with Business Process Innovation (BPI) & Product teams.

The Main Responsibilities

• Take orders by various means and ensure orders are keyed as well as execute quotes for customer signature, work on switches, orders for Local Exchange Carriers (LECs), Incumbent Local Exchange Carriers (ILECs) and Competitive Local Exchange Carriers (CLECs).
• Coordination of Service Delivery functions and communication of order status
• Create architecture confirmation document
• Occasionally handles escalations for special ordering requests and expedited order request
• Work with sales, provisioning, billing and operations to reconcile order status on less complex products/services while getting assistance from more experienced team members
• Partner with Sales, BPI, Sales Engineers, Provisioning, Account Management and product to resolve ordering issues for unique customer solutions
• Respond to Sales Team inquiries
• Validate contractual information and other key customer information
• Other duties as assigned
• Develop and maintain close working relationships with sales/CCMs, understand upstream and downstream implications and dependencies, ensuring orders are keyed timely and accurately.
• Utilize critical thinking skills to evaluate information provided in the order package, determine most efficient, yet accurate way to translate the information into ordering systems to ensure accurate product and technical information, required notes and accurate billing
• Exhibit continuous learning and development by improving job skills through on the job training and available learning pathways
• Support Order processes and procedures of Lumen to key orders into the appropriate Order Entry System through to billing
• Stay on top of all new product, system/tools and process changes as they are rolled out.

What We Look For in a Candidate

Minimum:

• High School diploma, GED or equivalent education and experience
• 1+ years of related experience
• Customer service, problem solving and analytical skills
• Verbal, written and interpersonal communication skills
• Collaboration skills and use a team approach to accomplishing work
• Self-starter
• Ability to multi-task
• Computer and keyboarding skills
• Experience using Computer Systems and Windows-based applications including word processor, spreadsheet

Preferred:

• Understanding technical products and service
• Knowledge of order process and technical side of the provisioning process
• Telecom experience

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 328626

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.