Operations Support Agent

Operations Support Agent (Remote, US)

Remote

Full Time

Supply

Entry Level

Title: Operations Support Agent
Reports to: Operations Regional Lead
Location: Remote

About CharterUP

If you’ve been searching for a career with a company that values creativity, innovation and teamwork, consider this your ticket to ride.

CharterUP is on a mission to shake up the fragmented $15 billion charter bus industry by offering the first online marketplace that connects customers to a network of more than 600 bus operators from coast to coast. Our revolutionary platform makes it possible to book a bus in just 60 seconds eliminating the stress and hassle of coordinating group transportation for anyone from wedding parties to Fortune 500 companies. We’re introducing transparency, accountability and accessibility to an industry as archaic as phone books. By delivering real-time availability and pricing, customers can use the CharterUP marketplace to easily compare quotes, vehicles, safety records and reviews.

We’re seeking team members who are revved up and ready to use technology to make a positive impact. As part of the CharterUP team, you’ll work alongside some of the brightest minds in the technology and transportation industries. You’ll help drive the future of group travel and help raise the bar for service standards in the industry, so customers can always ride with confidence.

We’re a remote-first workplace, but we encourage collaboration and connection with hubs in Atlanta, Austin and Miami. CharterUP is looking for passionate and driven individuals to join our team and help steer us towards a better future for group transportation. On the heels of a $60 million Series A funding round, we’re ready to kick our growth into overdrive and we want you to be part of the ride.

About this role

CharterUP is seeking Operations Support Agents to provide support to the operations team and 3rd party vendors across the US. The ideal candidate should have strong problem-solving skills, attention to detail, and the ability to work well under pressure

Compensation

• Annual base salary $60,000
• Comprehensive benefits package, including fully subsidized medical insurance for the employee and 401(k)

Schedule

• Shift 1: M-F 2:00 pm to 11:00 pm EST + weekend rotations
• Shift 2: M-F 8:00 am to 5:00 pm EST + weekend rotations

Responsibilities

The outcomes that the Enterprise Operations Leader in the charter bus industry is expected to deliver include:

• Audit upcoming trips and collect missing data.
• Respond to incoming vendor phone calls and emails.
• Negotiate and book LMTs (last minute trips) with providers.
• Resolve and escalate issues with vendors.
• Prepare weekly reports for the regional lead.
• Work with the L&CS team to resolve issues between clients and vendors.

Experience and Expertise

• Work well under high pressure.
• Ability to multitask and self-prioritize.
• Basic arithmetic skills.
• Strong work ethic with a drive to exceed expectations.
• Customer service or sales experience.
• Bachelor’s Degree or 4 years of related work experience.