Possible expired job

This job was posted 10 months ago and may be expired now. If that's the case, you can browse similar jobs here. Apologies for the inconvenience.

Operations Analyst

Operations Analyst

Location United States, Remote

Type Full time

Department Operations

Compensation $70K – $90K • Offers Equity

OverviewApplication

Tremendous is the simplest way for businesses to send people money. It’s fast, free, and global.

We have just one product, yet we work with a wide variety of industries. Some use cases include research incentives, employee recognition, purchase rebates, and non-profit cash grants.

The dashboard makes it as easy as sending an email; the API and integrations make it truly hands-free. 6500+ organizations, from mom-and-pops to Google, Harvard, Visa, and the United Way, have sent more than 10 million payments to over 220 countries and territories.

Our customers rave about how quick and easy it is to use — check the ratings on G2. Yet there’s a lot of complexity under the hood, including hundreds of redemption options and plenty of banking infrastructure. This duality makes working on Tremendous a fun challenge.

We’re 75 people, highly profitable without any investors, and have been doubling our revenue and headcount for a few years and counting.

Overview:

Tremendous is looking for an enthusiastic Operations Analyst to support our operations team. You should be excited to help shape our day-to-day compliance operations — as the third person on the team, you’ll have the opportunity to make a big impact.

Our team is committed to making payments safe around the world. We’re seeking an individual with a passion for problem-solving against an ever-evolving set of challenges. The right person for this role won’t simply follow a set of rules but will balance our commitment to compliance with the user experience. Empathy, attention to detail, and an ownership mentality are critical to your success at Tremendous.

You will:

  • Conduct detailed account investigations and make account-level judgments
  • Identify and handle risky behavior, e.g. fraudulent activity
  • Collaborate with other internal teams as a representative of risk mitigation
  • Communicate with users about their account as it relates to compliance
  • Use data to identify any pain points and trends in our operational processes
  • Develop, document, and share best practices with the wider team

You have:

  • A bachelor’s degree
  • 2 years of experience in an operational role
  • 0–2 years of experience at a startup
  • Attention to detail
  • Pattern-matching skills
  • The ability to multitask, prioritize responsibilities, and stay organized
  • Excellent written and verbal communication
  • The ability to excel under ambiguity; you are comfortable with collecting information to make educated decisions on your own
  • A genuine curiosity about our product

About the role:

  • Remote position
  • Competitive pay and benefits
  • Home office stipend
  • Minimal meeting culture