Online Course Delivery Coordinator

Online Course Delivery Coordinator

US-REMOTE-DC
USA-Remote (Any)
US-REMOTE-NC

Time Type: Full time
Job Requisition Id: Requisition – 2022202221

FHI 360 staff working in the United States are required to be fully vaccinated for COVID-19, regardless of the type of project or client they serve, or of their employment status (full/part-time, remote, telework, or in-office), unless an accommodation applies. FHI 360 complies with federal, state, and local laws with regard to accommodations related to this policy. Full vaccination is currently defined as two weeks after the second dose in a two-dose series, such as the Pfizer-BioNTech or Moderna vaccine, or two weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine. Booster doses are not required at this time.
FHI 360 designs and implements academic, professional, cultural, and youth exchange programs for students and emerging leaders around the world. The Online Professional English Network (OPEN) Program, funded by the U.S. Department of State Bureau of Educational and Cultural Affairs, offers professional development opportunities to foreign English teachers and other professionals through virtual exchange components that build mutual understanding, including online courses, webinars, and a Community of Practice (CoP). Are you looking to grow your project management and leadership skills? If you have experience with online program enrollment management for an international audience of learners, you may be the ideal candidate to fill this role and complement our team of professionals committed to improving English language acquisition worldwide.

Essential Job Functions (Job Summary):
The Program Officer II reports to the Project Director and collaborates with project teams and the Office of English Language Programs (OELP) to coordinate OPEN’s online course delivery activities. The Course Delivery Coordinator supervises enrollment management tasks, monitors partner agreements, analyzes enrollment and completion data and contributes to reports, and supports program planning and proposal development.

Accountabilities:
Programmatic Management/Support

• Leads support activities, guiding Program and Technical Assistants to ensure that approaches align with proposed retention and support strategies. Leads weekly meetings to review calendars, work plans and upcoming tasks.
• Designs procedures for managing technical and participant support requests.
• Develops or provides input on calendars, work plans and RACIs incorporating nomination, registration, orientation, and course start and end dates for four terms per year.
• Coordinates backend administration of enrollment management workflows in the OPEN portal: opens and closes terms and sets top-level allocations. Monitors nomination progress in collaboration with OELP.
• Contributes input on improvements to OPEN systems or the development of new workflows and reporting capabilities in collaboration with project team. Maintains user guides.
• Analyzes enrollment data for internal and external reporting.
• Coordinates quarterly reviews and updating of orientation curriculum; serves as the lead facilitator for orientation course delivery, training other assigned staff.
• Develops agendas and presentations including nomination and registration webinars, term startup calls, and graduation events.
• Assists with the recruitment and onboarding of new hires, as needed.

Programmatic Administration

• Assists with ensuring that document management sites are use appropriately by members of the project team assigned to support course delivery.

Business Development and Proposal Management Support

• As requested, writes specific parts of proposals such as participant support and retention plans. Contributes to small bid proposal development.

Finance Support

• Drafts and/or reviews drafts of sub-award packages for submission and approval of Contracts Management Services.
• Manages the pre-award assessment process by collecting relevant documentation and coordinating completion with project and Finance team.
• Reviews purchase orders in the finance system of record. Reviews expense reports prior to management approval and tracks receipts against obligations to assist with quarterly accruals.
• Liaises with subcontractors to monitor task completion and coordinate submission of reports.
• Other duties, as assigned.

Education: *

• Bachelor’s Degree or its International Equivalent Communications, Education, Social Sciences, International Development, Human Development or Related Field.
• Project management certification preferred.

Experience: *

• Minimum 4 years of progressive experience with project management principles and practices and prior work experience in a non-governmental organization (NGO), government agency or private organization such as a university or college.
• Experience using student information databases and learning management systems required.
• Strong data analysis skills required.
• Experience with Costpoint, Microsoft Teams and SharePoint, and Google products preferred.
• Articulate and professional and able to communicate in a clear, positive fashion with a variety of audiences.
• Must possess strong capability to coordinate multiple projects with overlapping timelines, use good judgement to develop and refine processes, and efficiently tackle problems.

Applied Knowledge & Skills:

• Full understanding of project/project management concepts and practices.
• Basic knowledge of the technical area of the project.
• Task level knowledge.
• Working knowledge of concepts, practices, and procedures with project design.
• Excellent oral and written communication skills.
• Strong and demonstrated project/project management skills.
• Ability to problem solve and implement corrective action as needed.
• Ability to prepare reports and provide information to management in a timely matter.
• Articulate, professional, and able to communicate in a clear, positive fashion with funder and staff.
• Must be able to read, write, and speak fluent English, fluent in host country language as appropriate.

Problem Solving & Impact:

• Works on problems of diverse scope that require review of various factors.
• Uses cost benefit/risk assessment with selecting methods and techniques to determine appropriate action.
• Builds productive working relationships internally and externally.
• Decisions may cause delays and affect a work unit or area within a department.

Typical Physical Demands:

• Typical office environment.
• Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
• Ability to sit or stand for extended periods of time.
• Ability to lift/move up to 5 lbs.

Technology to be Used:

• Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.

Travel Requirements:
Occasional domestic or international travel may be requested to support domestic outreach activities (conferences) or participate in training or alumni outreach events at U.S. embassies.

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others and yourself.

About Us
FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research, technology, communication and social marketing creating a unique mix of capabilities to address today’s interrelated development challenges. FHI 360 serves more than 60 countries and all U.S. states and territories.

As we evolve to meet the challenges of the future, we stand committed to the principles that have guided our organization for the last 40+ years. Our work continues to be grounded in research and science, strengthened by partnerships and focused on building the capacity of individuals, communities and countries to succeed.

FHI 360 staff working in the United States are required to be fully vaccinated for COVID-19, regardless of the type of project or client they serve, or of their employment status (full/part-time, remote, telework, or in-office), unless an accommodation applies. FHI 360 complies with federal, state, and local laws with regard to accommodations related to this policy.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.