Member Growth Operations Manager

Title: Member Growth Operations Manager (Remote)

Location: United States

At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 30 states: AZ, CA, CO, CT, FL, GA, ID, IL, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

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If you are an Internal Candidate, please apply via our Internal Job Board.

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At Guild, we uphold our Core Values in everything we do. Our team emphasizes our Core Values in the following ways:

• Nurture A Learner’s Mindset -using a combination of feedback and reflection to gain productive insight into personal strengths and development areas
• Build Shared Success – building partnerships and working collaboratively with others to meet shared objectives
• Be an Owner – holding self and others accountable to meet commitments
• Create Belonging – recognizing the value that different perspectives and cultures bring to our company

Guild is hiring a Member Growth Operations Manager to provide the backbone of operations, planning, and testing that will provide the leverage for an emerging member growth strategy. This Member Growth team member will manage the day-to-day operations and execution of multiple, simultaneous, and iterative pilots to test and scale products and services for Guild to drive step function improvements in our ability to engage members on a monthly basis. As the nation’s leading B Corporation focused on reshaping education and upskilling for the future of work, we are passionate about building products to support America’s frontline workforce and a platform that can support our mission at scale.

Reporting to the Principal, Member Growth Operations, Jenn Hwang, and serving as a key Individual Contributor to the Member Growth team, this individual will work closely with partners in Analytics, Marketing, Partnerships, Product Marketing, Product and Engineering.

As a Member Growth Operations Manager, you will:

• Coordinate execution of multiple Member Growth workstreams, including prioritization, sequencing, administration, and tracking of discrete projects and initiatives.
• Own business critical recurring processes, including weekly operational review meetings and communications with key parties.
• Leverage qualitative and quantitative data to continually evaluate and iterate on operational systems and processes with an eye toward efficiency, scalability, and an outstanding Member experience.
• Own launch operations for pilots in early testing and help inform recommendations for scale.
• Support effective internal-stakeholder communications (partner teams, L1, ELT, company-wide).
• Partner with other operational teams (marketing, analytics) to use expertise as needed across all initiatives
• Support team planning

You are a strong fit for this role if you have:

Required competencies:

• Experience in similar or related customer-facing roles, ideally in which long-term relationships/partnerships were essential to the business’s success.
• Passion for & experience in crafting nimble early-stage operations to be scrappy but with an eye towards scale.
• Outstanding attention to detail, excellent organizational skills, and the ability to keep track of both the high-level progress and the small details across complex workstreams.
• Demonstrated experience in project or program management across multiple initiatives and teams, and ability to optimize for constant and iterative improvement in operational processes.
• Experience harnessing data to evaluate success and performance using data analysis tools such as Excel or Google Sheets.
• Ability to partner with a range of collaborators across the organization to handle expectations, drive alignment, and lead through influence.
• Not afraid to occasionally get hands dirty (think, okay to jump in when the team is all holding clipboards outside of a store on a test launch day)

Preferred Competencies:

• Prior experience scaling a complex initiative.
• Prior experience in experimentation design and execution.
• Proficiency in advanced analytics or BI tools such as Looker, including the ability to create new analyses and dashboards.
• Expertise collaborating with senior leaders with differing opinions and proven examples of pushing ideas forward that led to better outcomes for the company.

We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $100,000 – $130,000, as well as company stock options. We are committed to providing opportunities that align with our larger company strategy of Career Mobility. We believe that skills are transferable and value candidates that have a passion for our mission and a learner’s mindset. If you don’t have 100% of the qualifications but can see yourself doing a great job, we invite you to apply.

#LI-CB-1

At Guild, we unlock the talent and economic potential of America’s workforce for employees and their companies. We partner with the nation’s largest employers including Walmart, Chipotle, Discover, Hilton, Macy’s, Target, and The Walt Disney Company to create cultures of opportunity that help them attract and retain top talent, while building the workforce of the future from within. By using our proprietary Career Opportunity Platform to develop education and learning programs that work in the real-world, thousands of employees at those companies have gained the skills, knowledge, and guidance they need to build a brighter future for themselves and their families all without paying for tuition or career services on their own.

Guild is female-founded and a certified B Corp. The company has been named to the TIME100 Most Influential Companies of 2022 list, CNBC Disruptor50 list three years in a row, Inc. Best Led Companies list, Fast Co. World Changing Ideas list and the B Lab Best for the World list among many others.

Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:

• Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
• Access to a 401k to help save for the future
• Open vacation policy for employees to rest and recharge
• 8 days of fully-paid sick leave, to take the time to heal and or recover
• Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
• Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
• Education benefits and tuition assistance to help your future development and growth

PRIVACY NOTICE

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I have reviewed and agree to Guild’s Privacy Policy as well as the privacy policies of the third-party service providers used by Guild associated with the application process. Please see the California Notice at Collection if you are an applicant that resides in the State of California.