Medical Underwriting Support Coordinator

Medical Underwriting Support Coordinator

remote type Remote (USA)

locations

• Portland, OR
• Remote, USA

time type Full time

job requisition id REQ003875

At The Standard, you’ll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.

Ready to reach your highest potential? Let’s work together.

JOB PURPOSE

Provide administrative services to home office underwriters and field staff to support timely and accurate management reporting.

PRINCIPAL ACCOUNTABILITIES / ESSENTIAL FUNCTIONS

Contribute to the company’s success through excellent customer service and meeting or exceeding performance objectives for the following major job functions:

• 1. Open, date stamp and distribute incoming mail. Prepare applicant files for information required by Medical Underwriting, Legal and Benefits personnel. Determine if there is a previous file for applicant and obtain.
• 2. Review the ACCESS system and contract information to determine evidence of insurability requirements, contacting underwriting and Group Sales staff as necessary and documenting the applicant file.
• 3. Input applicant data into the Medical Underwriting tracking system; review application and verify coverage amounts. Determine if an MIB query is necessary and input appropriate data on the MIB system. Append MIB responses to the file.
• 4. Evaluate applications for life insurance amounts < $100,000. Make obvious approve/decline decisions, forwarding all other applications to Medical Underwriting Assistants or Underwriters as appropriate. Initiate decision correspondence for obvious approvals/declines.
• 5. Respond to applicants, field force, brokers and other customers through effective oral and written communications to answer questions concerning applications and status. Advise field force and underwriters when coverages applied for are not currently available or require a policy amendment.
• 6. Participate in department or Division projects, including product development and quality improvement

ESSENTIAL FUNCTION REQUIREMENTS

• Demonstrated skills: Written and oral communication skills; basic math and typing skills.
• Ability to: Learn medical underwriting processes and systems, group insurance products, and risk assessment principles. Interact effectively with applicants, professional staff and other customers; organize workload to meeting changing priorities and deadlines, and work at a detail level; evaluate applications to ensure compliance with state regulations.
• Working knowledge of: Windows application suite

QUALIFICATIONS

• Education: High School diploma
• Experience: Demonstrated customer service and strong communication experience required. Employee benefits, data entry, and/or call center experience strongly preferred.
• Professional certification required: N/A

#LI-REMOTE

Please note – the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.

Salary Range: 19.11 – 25.48

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.