Manager, Learning and Content

Title: Manager, Learning and Content

Location: San Francisco, CA New York, NY United States

Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone come make with us!

As a member of our Product Support Team, you will have the exciting opportunity to build out our Learning and Content team’s strategy and roadmap. In this role, you will partner cross functionally with key partners such as Sales, Product, and Engineering leadership to help build a Product Support training and content program focused on delivering exceptional employee and customer experiences. We are looking for a top-tier learning and development leader to join our team who is passionate about creating a culture where ongoing growth and development thrive.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Lead and build out our Learning and Content functions on Product Support, such as our internal knowledge base, new hire and ongoing training programs
• Create inclusive and scalable training programs that use industry best practices and adult learning theories to enhance the customer experience, foster employee engagement, and elevate the level of product knowledge across the team
• Develop team and individual KPIs to evaluate and report on the effectiveness and success of training and content initiatives
• Leverage data and conduct needs assessments to drive improvements with our onboarding and training programs, support processes, and knowledge base content
• Craft and implement training programs to improve satisfaction and productivity, targeting key performance indicators such as CSAT, handle time, and speed to resolution
• Partner with the Quality Assurance and Resolutions teams to foster deep collaboration and drive results on shared initiatives within the broader Learning and Performance pillar
• Collaborate with cross-functional partners to ensure Product Support is up-to-date and knowledgeable on product updates and feature launches
• Identify, recommend, and implement tooling to help improve process, efficiency, and the adoption of training programs
• Coach and mentor team members with a focus on skill building and career development
• Partner with Product Support Leadership and the People team to define and implement career growth and pathing opportunities for the Learning and Content team and the broader Product Support organization

We’d love to hear from you if you have:

• Experience building and leading learning and content teams in rapidly scaling organizations, preferably supporting a SaaS product
• Developed instructional and curriculum design for remote and hybrid work environments with an in-depth understanding of virtual-based learning and coaching methodologies
• Strong written communication skills, with the ability to turn sophisticated ideas into easily understood concepts
• Experience and expertise with Learning Management Systems and Project Management
• Exceptional coaching skills and ability to empower others to do their best work
• A deep understanding of people leadership with a strong passion for building effective teams and developing talent
• A desire to continuously improve the customer and employee experience by using various learning methodologies
• An analytical mind and experience using data to help elevate performance

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Read more about our team

• Investing in Figma: The Decade of Design
• How work is changing at Figma
• Figma’s next product is a multiplayer whiteboard called FigJam
• Software Design Startup Figma Is Now Worth $10 Billion

Pay Transparency Disclosure

If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.

Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.

Annual Base Salary Range (SF/NY Hub):

$159,000$253,000 USD

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let your recruiter know if you require accommodation.

About Figma

Dylan Field and Evan Wallace co-founded Figma in 2012 with the vision of building tools for designers in the browser. Their goal was to create the first design tool that combined the accessibility of the Web with the functionality of a native app. Today Figma is a platform with tools and spaces to support the entire product development process idea to design to build and has simplified collaboration for companies like Microsoft, Uber, and The New York Times to name a few.

At Figma, we celebrate and support our differences. We know employing a team rich in diverse backgrounds, experiences, and opinions allows our employees, products, and community to flourish. Figma is an equal opportunity workplace we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.