Managed Services Specialist

Title: Managed Services Specialist

Location: Remote United States

Hi there! We’re PAR and our purpose is:

To deliver solutions that connect people to the restaurants, meals and moments they love.

We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we’re calling all rebels, instigators, idealists and builders to join our constantly growing team!

PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.

Our mission is to build the number one restaurant technology company in the world and we’re off to great start.

We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!

The Managed Services Specialist will join a world-class Customer Success (CS) team based primarily in the Austin office who manage the ongoing success of clients across multiple verticals in which Punchh has customers. The Managed Services Specialist will be responsible for managing marketing initiative deployment to deliver ROI and program success for many of our premier clients. The Managed Services Specialist works closely with the client and other Customer Success team members to deploy and analyze customer marketing efforts. By combining exceptional skills in communication and marketing strategy with in-depth product knowledge, the Managed Services Specialist will be a key element in the client journey with Punchh.

What You’ll Do

• Interface with clients to clearly identify requirements of marketing campaigns and target segments to then spearhead campaign deployments.
• Execute client marketing strategy within the Punchh platform to drive successful program results
• Provide meaningful analysis to influence client campaign strategy
• Gain expert knowledge of the Punchh platform to provide clear written guidance and instructions to customers on how to use each feature
• Proactively anticipate and understand the client’s needs in order to identify and uncover potential strategic opportunities.
• Maintain and actively update incoming campaign execution requests.
• Where required, adopt flexible work time schedules and as required, be flexible to addressing critical after-hours customer issues.

What You’ll Need

• 1+ years of client account management experience in B2B SaaS companies in the marketing, CRM or ecommerce platform industry, or digital marketing agency or digitally focused B2C marketing teams.
• Experience in marketing or a business function for a large enterprise brand preferably in restaurants, retail, or health & beauty
• Impeccable verbal, written communication, presentation, and articulation skills with attention to detail
• Natural relationship and rapport builder – the ideal candidate has empathy for the client, can read a room and immediately glean cues that help to solidify the client engagement.
• Strong time management skills and the ability to respond well to time pressures and deadlines. Ability to prioritize and triage competing priorities and maintain focus on the successful delivery of client initiatives in a commercial SaaS software delivery environment.
• Highly analytical and data-driven, but also a creative problem solver and innovator. A solution-finder mentality, strong problem-solving skills.
• Proficiency with Windows/MacOS, Google Suite, Excel (medium to advanced Excel skill is a strong preference), task management tools, and experience working with SaaS based tools and products.
• Collegial, high energy, thoughtful and persistent personality
• Entrepreneurial, creative, resourceful, self-starter in a fast-paced environment.
• Embraces a strong sense of accountability and ownership
• Bachelor’s degree in Business or Marketing from an accredited institution

#LI-Remote

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you’d like more information about your EEO rights as an applicant, please click here.