Know Your Customer Quality Control Team Manager

KYC Quality Control Team Manager

UNITED STATES

CLIENT OPERATIONS

FULL-TIME REMOTE

REMOTE

At Anchorage Digital we are building the world’s most advanced digital asset platform for institutions to participate in crypto.

Founded in 2017, Anchorage Digital is a regulated crypto platform that provides institutions with integrated financial services and infrastructure solutions. With the first federally chartered crypto bank in the US, Anchorage Digital offers institutions an unparalleled combination of secure custody, regulatory compliance, product breadth, and client service. We’re looking to diversify our team with people who are humble, creative, and eager to learn.

We are a remote friendly, global team, but provide the option of working in-office in San Francisco, New York City, Indianapolis, Sioux Falls, Porto, and Singapore.

The KYC Quality Control Team Manager will be part of the first line of defense Client Operations Team, which is responsible for onboardings, client support, and back office support of all Anchorage Digital’s business lines. This is a brand new role that will act as a liaison between the Client Operations and Compliance teams with a primary focus of assisting with the onboarding due diligence process.

As the KYC Quality Control Team Manager you will:

• • Perform and build a team that performs quality control testing on client due diligence reviews performed by the KYC Operations onboarding team
  • Ensure all provided KYC documentation meets regulatory requirements and are in acceptable format
  • Partner with KYC Operations team to confirm purpose of account(s) and confirm all information is properly documented
  • Create and report on metrics related to quality control trends and identify opportunities for improvements
  • Perform other ad hoc duties as assigned which may include establishing internal Client Operations team audit related to our additional back office operations

You may be a fit for this role if:

• • You’ve worked with and have institutional onboarding knowledge of how institutional clients such as VCs, Sovereign Wealth Funds, PEs, etc. operate.
  • You have passion for serving clients and exceeding expectations.
  • You demonstrate a proven track record of managing sophisticated client needs.
  • You possess extreme attention to detail.

Although not a requirement, bonus points if:

• • You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. 🙂

About Anchorage Digital: Who we are

The Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in the evolving digital asset ecosystem. As a diverse team of more than 300 members, we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy.

Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported and connected at workregardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.

Anchorage Digital is an Equal Opportunity Employer. We do not discriminate against qualified applicants or employees on the basis of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal, state, or local law, rule, or regulation.