IT Technical Writer

IT Technical Writer – Remote

locations Remote

time type Full time

job requisition id R4879

Are you looking to accelerate your career without having to hide your authentic self – a place where you can be you? A career that’s making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Our Newest Opportunity:

The Technical Writer will create and revise technical documents such as IT operating procedures, user guides, IT communications, IT policies and IT M&A process/documentation. The ideal candidate should be able to translate highly technical operational and product information into a digestible format for our users and stakeholders. This role will interact with internal and external stakeholders and directly contribute to the long-term success of the OneDigital core platform.

Essential Duties and Responsibilities (include but are not limited to):

• Work closely with IT Operations teams, IT M&A team, Product Owners, and business stakeholders to create and maintain training material, user guides and descriptions of product functionality to document current processes and newly released functionalities.
• Join and contribute to weekly IT Operations meetings regarding projects and upcoming releases.
• Maintain the IT TEAMS channel and the internal IT intranet page.
• Oversee team collaboration with IT Operations, IT M&A and other groups to plan, research, write, and revise printed and online documentation, including general overviews, tutorials, and installation/configuration instructions.
• Work closely with the Service Desk team as well as IT Operations to translate new functionality into training videos, FAQ’s, and one-pagers to describe new or changing functionality.
• Write for a variety of audiences, from non-technical end users to programmers, system administrators, and integrators.
• Establish team documentation policies and procedures, conforming to existing styles, policies, and procedures.
• Strong background and experience in cybersecurity governance, risk and compliance, including relevant experience in authoring information security policies, standards and procedures.
• Knowledgeable in cybersecurity and information security practices, policies, standards and procedures, including SOC 2
• Must have excellent research and technical writing skills, with the ability to independently research and author security, technology, and information policies, standards and procedures.
• Strong communications skills, both written and verbal, including the ability to collaborate with information security and business leaders to the author, socialize and publish technology and security policies and standards

Qualifications, Skills and Requirements:

• Strong attention to detail
• Excellent organizational skills
• Strong writing and technical editing skills.
• Very strong analytical skills and ability to operate in a fast-paced environment with evolving project requirements and priorities.
• Excellent communication and teamwork skills, including willingness and ability to consult with subject matter experts from leadership, technology, support, and product management.
• Prepare, review, revise, and maintain technical documents, including software and systems engineering, system operations, testing, and technical and non-technical user documentation.
• Gather and analyze technical and product information from various sources to document new or changing product functionality.
• Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables.
• Maintain a library of application documentation, cataloging it for internal and/or external use.
• Publish and maintain templates for written documentation produced by others (technical specifications, RFP responses, etc.), ensuring a consistent “look and feel.”

Education, Training and Experience:

• Two years of experience in writing complex documentation for web-based software.
• Bachelor’s Degree, preferably in a technical field such as computer science or a focus on English, writing, or communications preferred, but not required
• Experience in creating documentation for audiences with different levels of technical skill.
• Excellent writing, editing, and communication skills.

Thank you for your interest in joining the OneDigital team!