IT Support Specialist

IT Support Specialist

REMOTE

Discover. Savor. Connect. Welcome to the chef’s table.

Cozymeal is the leading global marketplace featuring the best culinary experiences and cookware, including top-rated cooking classes, private chef meals, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more!

Consumers and companies alike use Cozymeal to discover new ways to connect through classes, food tours, mixology and other unforgettable culinary experiences. Whether it be for date nights, birthdays, holiday celebrations or team building events, you’re guaranteed a world-class experience. Plus, you can purchase our curated, high-quality cookware as a gift or for use at home.

In addition to providing customers access to world-class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019.

Serving both customers and our culinary partners is our top-priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best culinary experiences and products and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners.

About the role:

We are a fully remote team and are looking for a freelance rockstar IT Support Specialist to monitor and maintain the company’s IT systems, install, and configure software, and solve technical issues as they arise.

Responsibilities Include:

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops and software
• Serve as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft, Adobe, and Google Workspace
• Handling email deliverability issues
• Answering employee questions regarding computer systems
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings and permissions to fix computer issues
• Installing new software and hardware drivers and updating existing ones as needed
• Documenting processes and performing diagnostic tests.

Requirements Include:

• A bachelor’s degree in computer science, information technology, or similar.
• 5+ years of experience as an IT support specialist.
• Certifications are preferred, but not required.
• Exceptional ability to provide technical support and resolve queries.
• Experience working with remote teams and bringing issues to resolution.
• In-depth knowledge of computer hardware, software, and networks.
• In-depth knowledge of email system
• Ability to maintain confidentiality of company information
• Team-oriented attitude to help other colleagues and departments with technical problems.
• Strong interpersonal communication and relationship-building skills.
• Ability to manage time, be responsive and effectively prioritize numerous projects at one time.

Hours: Part-time. Any time zone in the US.

Location: Worldwide. This is a fully remote role and qualified candidates from anywhere in the world can apply for this role.